Your Title: Customer Support Professional

Job Location: Portland - Hybrid or Remote

Our Division:  Viewpoint

What You Will Do

The primary responsibility of this role is to interact with customers and company representatives across various platforms, including telephone, email, text, chat, and social media. The focus is on delivering exceptional pre-sales and post-sales service. The individual will be instrumental in handling customer requests, processing returns, managing service exchanges, and ensuring up-to-date record-keeping. They will serve as a crucial liaison between customers and the company, ensuring smooth and efficient communication and transaction processes.

Employee Value Proposition (EVP)

This role offers a dynamic opportunity to be at the forefront of customer engagement, providing essential support that directly impacts customer satisfaction and company reputation. The individual will have the opportunity to develop strong communication and problem-solving skills, work with a variety of customer service technologies, and play a key role in refining customer service processes.

• Effective Management of Customer Interactions 

• Accurate and Timely Documentation

• Enhancement of Service Information Accessibility 

• Coordination and Scheduling of Field Service Calls 

• Management of Return Credits and Pricing Information

What Skills & Experience You Should Bring

• Proven track record - demonstrated success with more than one year experience in a customer support role

• Precision-oriented - exceptional attention to detail and a knack for streamlined processes

• Tech-Savvy - proficient in computer usage including Microsoft and Google

• Masterful Communication - exceptionally written and verbal communication skills that stand out

• Solution-Driven - strong problem solving abilities, customer-centric approach and analytical acumen

• Empathetic approach - possesses empathy, patience and a consistently positive attitude

• Ticket system familiarity - experience with CRM software and support ticket systems is beneficial

About Trimble

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

About Your Location

In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

19.42

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24.26

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, D