Endpoint Specialist 2, Digital Technology Solutions

Current UC employees must apply internally via SuccessFactors 

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu. 

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service.  We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.   

Job Overview

Provide end user technology support at all levels including endpoint systems, applications, enterprise desktop management, daily operations, support, and maintenance. Ensure the secure and efficient operation of the endpoint devices and associated equipment and infrastructure by receiving, documenting, imaging and deploying, while also actively participating in the resolution of end-user incidents and requests.

Essential Functions

• Provide PC/workstation support for hardware and systems software interfaces; maintain and support hardware and software for stand-alone systems; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems.
• Configure equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; re-install damaged or deleted software; troubleshoot errors in system operations and related networks; troubleshoot errors in system operation and initiate repairs; perform software and hardware modifications; configure media components
• Carry out a broad range of service requests by providing information to fulfill requests or enable resolution; investigate support incidents/requests (cases) in order to provide diagnosis, ensure problem ownership and promote end-user satisfaction and allocate unresolved issues as appropriate.
• Provide support for Windows and macOS based computers, including imaging/deployment of machines, troubleshooting hardware issues, and contacting vendor support for warranty claims.
• Create, manage or manipulate systems, packages, and policies within administrative tools. May modify or create security group permissions for shared network drives or printers using Active Directory.
• Assist other departments in planning and implementing new applications, software, and/or hardware; consult and coordinate with faculty and staff on hardware/software needs/purchases as well as provide guidance on options and settings within third party applications to best fit the user’s needs.
• May serve as liaison to project teams in the department.
• Create and keep an inventory of the university’s technological equipment and manage equipment taken out of service.
• Build and maintain system documentation and support articles for a variety of audiences.
• Build and test operating system images and software distribution packages according to specification, releases software distribution to targeted computers.
• Track software distribution and deliver compliance reports.
• Provide operational support for assigned application systems including but not limited to testing, patching, applying updates, etc.
• Review application packaging, image creation and software distribution service requests for completion and validate inputs with customers.
• Utilize incident, request and change management to ensure proper tracking for work performed, record work effort for accurate billing.
• May participate in larger, long-term projects, such as assisting with execution of the desktop replacement cycle for both faculty/staff and labs/classrooms and/or activities