Senior Software Engineer, CRM

About Storable
At Storable, we're redefining property management for specialty real estate. Powered by AI and three decades of industry data, Storable empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, Storable helps you Win More every day. Explore our platform solutions at storable.com.

Overview
Storable's CRM team builds the multi-tenant SaaS application operators use to win and keep customers — capturing leads, handling inbound and outbound calls, sending SMS and email, managing collections, and syncing tenant, unit, and reservation data with their Facility Management Systems (FMS). Our goal is for CRM to be the communication engine operators trust, so they can focus on their customers instead of their tools.

We're hiring a Senior Software Engineer to strengthen, scale, and evolve this platform. You'll work across our full stack — Angular, Node.js, and a Phalcon (PHP) service layer, backed by MySQL, Redis, Elasticsearch/OpenSearch, and AWS — building high-throughput, integration-heavy capabilities and helping modernize the architecture toward an event-driven, microservice-based design aligned with Storable's enterprise standards and the architecture platform.

This is a hands-on role with meaningful technical ownership. You'll spend most of your time designing and shipping code and, as a full-time member of the product team, you'll share ownership of the live system — on-call, incident response, and day-to-day reliability for the operators who depend on it. You'll partner closely with Product Owners, Tech Leads, Architects, and Engineering leadership to turn product and business requirements into scalable, well-architected solutions.

This is a remote-first, US-based, full-time role. We value clear written communication, well-defined ownership, and transparent decision-making. If you enjoy solving complex systems and integration problems, care deeply about scalability and reliability, and like building software that makes operators — and the engineers around you — more effective, this role is for you.

We believe great ideas come from diverse perspectives and inclusive teams. We encourage people of all backgrounds, genders, and experiences to apply, even if you don't meet every qualification listed below.

What you'll do every day

Scope & complexity

• Own sizable, ambiguous features and integrations end to end, breaking complex problems — such as data-synchronization or communications workflows — into clear, workable pieces.
• Build and maintain the FMS integrations and data synchronization at the heart of the product, keeping leads, tenants, units, and reservations in sync through event-driven, API-based patterns.

Impact & ownership

• Share ownership of the live system with your team: carry on-call, act as a directly responsible individual during incidents, and ensure issues are resolved and genuinely fixed.
• Improve the scalability, reliability, and data correctness of high-throughput workflows (communications delivery, collections, and data sync) through evidence-based, cost-aware decisions.

Initiative & delivery

• Break complex initiatives into clear, incremental milestones and drive them from design through implementation and rollout, surfacing and mitigating delivery risk early.
• Improve your team's CI/CD, deployment, and environment management (for example, canary or blue–green deployments) so shipping changes is safer and faster.

Technical craft

• Design, build, and operate features across our stack (Angular, Node.js/TypeScript, MySQL, Redis, Elasticsearch/OpenSearch, AWS, Phalcon/PHP), writing high-quality, well-tested, secure, production-ready code.
• Design end-to-end observability for CRM and its integration services — metrics, logs, and traces (Datadog, Grafana, CloudWatch, or equivalents) — with meaningful dashboards, alerts, SLOs, and runbooks.
• Keep the codebase healthy — refactoring, improving automated tests, and paying down technical debt — while you ship customer-facing value.
• Use AI-assisted development (for example, code generation, test authoring, refactoring, or incident analysis) as a normal part of your workflow.

Systems thinking & architecture

• Design and operate AWS application infrastructure — containerized and serverless (ECS Fargate, Lambda, API Gatewa