Manager, Operations - Walmart+ Growth and Operations Strategy

Position Summary...

Join Walmart+ as a Manager of Growth and Operations Strategy and help enhance member benefit effectiveness and shaping the future member experience. You will collaborate with cross-teams to resolve critical pain points, manage program metrics in real-time, and lead projects. Reporting directly to the Director, W+ Member Operations, your expertise in operations strategy, program management, and data-driven business cases will help ensure successful strategy execution and exceptional member experiences.

About Walmart+

Walmart+ offers members undeniable value with benefits including free delivery, gas savings, streaming content, early access to promotions and exclusive offers, mobile scan and go, and more. This program, loved by Walmart's most engaged customers, is important for achieving Walmart’s objective of being the consumers' first choice for wallet share. The Walmart+ Member Operations team builds a scalable operations foundation that delivers exceptional member experiences. We solve priority member issues and lead cross-team collaboration to implement efficient solutions.

We are looking for a passionate and driven Manager to join our team, enhancing member benefit effectiveness and shaping the future member experience. You will report directly to the Director, W+ Member Operations, and play a crucial part in defining the strategy and direction for tracking and resolving benefit pain points at scale. You will identify critical pain points in main member benefit experiences, address priority member problems, and serve as a strategic partner across Walmart+, Operations, Product, Insights, and Data teams to ensure successful strategy implementation.

What you'll do...

• Shape the Vision: Help shape the Member Benefit Excellence vision, establish shared goals, and lead a goal tracking process to support successful strategy execution.

• Lead Technical Projects: Oversee the roadmapping and prioritization process for technical projects across the Member Operations domain.
• Promote Improvements: Craft data-driven business cases for benefit improvement recommendations, encouraging cross-team collaboration and securing leadership support and resourcing.
• Monitor Metrics: Define important metrics to monitor program growth and mitigate risks.
• Collaborate Across Teams: Work with cross-team working groups to develop multi-phase change implementation plans.

What you'll bring...

• 5+ years of experience in operations strategy, consulting, or product management.
• 3+ years of experience in program management.
• Experience with financial data and building data-driven business cases.
• Experience partnering with technical, data science, and analytics teams.
• Experience with subscription or membership products.
• Expertise working in cross-team environments at large, matrix organizations.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuit