Customer Service Agent

Company Description

Job Description

Sixt is looking for a Customer Service Representative to assist at our San Francisco International Airport location. They will lead the team to maintain performance standard levels by coaching and providing conductive feedback to increase productivity. The ideal candidate possesses the following attributes:  

• Able to adapt quickly in a fast-paced environment 
• Strong organizational and time management skills 
• Excellent work ethic and willingness to take on multiple tasks 
• Dependable, cooperative, and willing to assist others 

What you will do:

• Assist with ensuring daily responsibilities and assigned tasks are complete and maintained at performance standard levels 
• Assist with the development of new hires, assuring necessary tools and information is in place to incubate success 
• Exert strong team building skills through goal setting and motivation 
• Assist in organizing workflow and ensure that employees understand their duties and delegated tasks 
• Assist in providing constructive feedback and coaching when necessary 
• Assist in investigating and solving escalated customer service complaints 
• Assist in creating ways to deliver excellent customer service in problematic situations when necessary 
• Assist in facilitating cross functional communication within employees for improved working conditions 
• Assist with additional job-related duties when required 
• Required to complete 80% of assigned tasks as a Customer Service Representative and 20% administrative tasks 

Qualifications

About you:

• Associate’s required; Bachelor’s degree preferred  
• Minimum 3 years’ experience of customer resolution; previous experience in de-escalation and customer support 
• Ability to work independently with minimal supervision 
• Exceptional interpersonal and coaching skills 
• Strong verbal and written communication skills 
• Must have basic computer navigation skills and knowledge of Microsoft Office Applications 
• Must be at least 18 years old 
• Must be able to work 40 hours per week 
• Must be able to work a flexible schedule including day and/or evening hours and weekends/holidays 
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 
• Proficiency in English 
• Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) a plus 

Additional Information

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!