Business Operations Analyst

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

VaaS, a “video analysis as a service” company, is a leading global provider of data and image analytics for vehicle location. The company’s image capture and analysis platform, which includes fixed and mobile license plate reader cameras driven by machine learning and artificial intelligence, provides vehicle location data to public safety and commercial customers. Acquired in January 2019, this new product offering will expand the Motorola Solutions command center software portfolio with the largest shareable database of vehicle location information that can help shorten response times and improve the speed and accuracy of investigations.


As a Business Analyst, you will work closely with cross-functional teams across delivery and R&D, including development, design and pre-sales to ensure the successful delivery of products offers that meet customer needs and business objectives.

Job Description

Responsibilities:

• Familiarize yourself with company’s product lines and service offerings and their impact on our customers and market as a whole

• Facilitates requirements gathering workshops and innovation forums with stakeholders.

• Continuous collaboration with R&D and product team on emerging patterns and requirements to facilitate alignment with delivery.

• Define, develop and deliver new product offers and subscription services that support organization’s overall strategy and goals.

• Develop and execute a plan to migrate customers and their contracts to new offers by working with the appropriate stakeholders. 

• Build relationships and identify stakeholders across the organization as it relates the product offerings

• Assess service-related customer and company needs, opportunities and pain points, and develop business cases, strategies and roadmaps to address them

• Partner with Go To Market and Marketing teams to develop value propositions, positioning and messaging for your service offerings

• Ensure ease of offers for sales and partners as it relates to  pricing, orderability and intercompany order processing 

• Participate in data-driven, cross-functional prioritization processes

• Lead and coordinate with cross-functional teams to successfully deliver where our team represents the offer, pricing and product readiness.  Typical engagement involves teams from Product, Finance, Engineering, Operations, IT, Sales, Marketing, Training/Documentation, Order Administration and third parties.

• Demonstrate strong product management discipline, adherence to defined processes and continuously looking for opportunities to introduce efficiencies.

Requirements:

• Bachelor's degree in Computer Science, Engineering, Business or related field, or demonstrated equivalent experience

• Growth mindset that is able to take on challenges and learn from them.

• Proven experience as a Product Owner, Business Analyst, Lead Engineer or similar role.

• Strong understanding of Agile methodologies and experience working in an Agile development environment.

• Experience executing product roadmaps that deliver business results.

• Excellent communication, collaboration, and leadership skills.

• Strong problem-solving and decision-making abilities.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Experience working with cross-functional teams in a matrixed organization

Basic Requirements

• Bachelors Degree with 4+ years of professional experience

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Pac