Onboarding Associate

Title:             Onboarding Associate      
Department: Programs
Reports to:   Program Director
Schedule:     40 hours per week. Hybrid (2 days out of the office)   
FSLA:           Non-exempt

About the Organization

Over the years, Upwardly Global has supported thousands of foreign-born, skilled job seekers in transitioning from poverty or exclusion to quality, thriving-wage careers through its customized program to integrate skilled immigrants into the US job market. Upwardly Global is a data-driven, innovative organization with a bold vision and a fearless spirit, operating out of four major US markets and providing remote services to several parts of the country. It is unwavering in its commitment to a diverse and inclusive culture where every voice matters.
Position Overview.
 
Reporting to the Program Director, the Associate is responsible for screening potential clients to determine if they meet our eligibility requirements and for onboarding clients once it is determined they are eligible for our program. In this role, the onboarding associate will manage a caseload of clients and will be responsible for delivering on assigned metrics for onboarding and conversion into our training program. This position will also provide input and feedback to Program Leadership about the intake processes to ensure we are continually refining and improving our program intake process. 
The Associate is also responsible for supporting national efforts from an administrative and operational perspective. This includes supporting projects to meet grant deliverables such as job seeker enrollment in special programs, data collection, and job seeker retention efforts. This role also includes clerical and office management support.

Essential Duties & Responsibilities:

• Successfully conduct and complete pre-screening calls to ensure potential candidates meet program entrance requirements.
• For job seekers who don’t meet our criteria, communicate in an empathetic manner and provide alternative resources as available. 
• For job seekers who meet our criteria but are not yet fluent in English, communicate on-hold status and provide resources as available.
• Connect admitted job seekers with their coach (ESA) to begin their Career Pathway journey. 
• Ensure that job seekers are able to access and understand online training (WeGlo) resources and tools.
• Liaise with regional Outreach Associates on program recruitment targets and needs.
• Maintain national standards regarding the completeness of the online application and associated data capture (e.g., profession category, household salary, etc.).
• Serve as a thoughtful and welcoming initial point of contact with job seekers.
• Responsible for accurate data entry into our database, Salesforce. 
• Maintain knowledge of regional funding requirements; Screen candidates for eligibility and collect required documentation, as needed. 
• Serve varying organizational needs in times of rapid-response efforts
• Support job seekers through the Upwardly Global program, including encouraging job seekers through initial core job readiness-training and other self-paced training offerings as needed.
• Support the needs of program teams as needed, including the Employer Partnerships team, the Skilling team, and the Outreach team.

Knowledge and Skills Required:

•Bachelor’s Degree preferred.
•Knowledge of the Salesforce database is a plus.
•Strong customer service, organizational, project management, and time management skills.
•A professional and resourceful style and ability to manage multiple priorities.
•Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within UpGlo.
•Ability to work a flexible schedule (hours may vary).

*Salary Range Disclaimer:
The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Upwardly Global's total compensation package for employees. Benefits include paid time off policy, hybrid or remote work schedule, medical/dental/vision insurance, short term disability insurance, life insurance and retirement plan with employer match.

*Salary Range Transparency: Hourly Rate: $25- $28 per hour 

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Upwardly Global is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.