Sr Customer Service Rep

This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.

Job Responsibilities:

 

• Assists the Customer Service Supervisor in overseeing all Customer Service personnel
• Answer incoming calls 
• Assist customers with questions 
• Enters new orders and assists sales representatives in obtaining compliant billable documents
• Actively participates in training all Customer Service personnel, including new hires
• Monitors the flow of orders to and from the Customer Service Department
• Deletes, corrects, or re-enters patient orders as necessary
• Monitors phone calls to ensure proper telephone techniques are used by Customer Service personnel

Qualifications

• Read and analyze documents such as patient orders and chart notes 
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary