Field Success Coach

About the Team

Michigan Online School (MOS) is a K-12 tuition-free online public school in the state of Michigan. At MOS, we empower students to be their best by enabling them to learn in ways that are right for them – using innovative technology at home, at their proper level, and at their own pace.

The Field Success Coach effectively orients students to the online school environment and encourages them to work with teachers and school counselors to meet graduation expectations, all regulatory requirements, and sound administrative practice.  This is accomplished through in-person coaching and instruction at student homes or public spaces within students’ local communities. The Field Success Coach motivates students to achieve their full attendance, academic, and behavioral goals, as well as other goals identified.

**Michigan Residency and Valid Driver’s License Required**

About the Opportunity

• Manage caseload of at-risk students who are referred for in-person supports, and coordinate home visits to provide those supports
• Work with students to develop educational skills and reach their educational goals
• Assist students with time management, mentor and coach students
• Prepare written Back on Track plans for students falling behind in their course work
• Coordinate in-person community visits with at risk students and their families
• Attend weekly staff meetings and weekly meetings with manager
• Maintain communication with students, teachers and support staff
• Write case notes in regard to students’ educational progress and manage caseload of at risk students
• Participate in IEP meetings for students receiving special education services
• Review, process, and offer guidance to students and parents regarding curriculum choices, class schedules, as well as vocational and post-secondary options after school
• Assist potential applicants and students in understanding the school program, answering all questions
• Actively participate in the enrollment/onboarding/orientation process
• Maintain effective and timely communication with teaching staff and parents on student progress, truancy and attendance and concerns
• Work with school leadership and instructional team to develop plans to negate academic issues that impact student progress toward successful completion of course work
• Administer state testing preparation, state testing location identification, assist with communication around school testing expectations
• Attend, participate in and/or chaperone school activities such as faculty meetings (before or after school hours), open houses, commencement exercises, student activities
• Train for and Proctor state testing as needed
• Other duties as assigned and allowable under funding source

About You

• Bachelors’ degree
• Michigan Residency Required
• Prior experience in customer service including interpreting and explaining complex instructions
• Prior experience with home visits or social work visits preferred.
• Prior experience working with a diverse customer population
• Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications
• Ability to learn new technologies and acquire new skills through independent study, professional training, and from more senior team members
• Excellent written and verbal communication skills that reflect professionalism and tact at all times
• Strong ability to gather, analyze, and interpret student transcript data to make sound decisions
• Ability to problem solve in a thoughtful and analytic manner
• Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality
• Ability to manage difficult or emotional client situations
• Ability to travel throughout assigned Michigan region to meet face-to-face with students and families (70-75% of time, must have valid drivers license and working vehicle)
• Ability to and willingness to work occasional evenings
• Ability to pass federal, state and local background checks

About Us

“We believe that every child sh