Manager, CX Growth Programs

<div class="content-intro"><div class="hhYuAvIJOPTWcgGlDbtXdODpCsbaxQvWgplU"> <div class="feed-shared-inline-show-more-text feed-shared-update-v2__description feed-shared-inline-show-more-text--minimal-padding feed-shared-inline-show-more-text--3-lines feed-shared-inline-show-more-text--expanded " data-artdeco-is-focused="true"> <div class="update-components-text relative update-components-update-v2__commentary "><span class="break-words tvm-parent-container">Creating a world where pets live longer, healthier lives, from their very first meal.</span></div> </div> </div> <h3><span style="font-size: 14px;">&nbsp;</span><a style="font-size: 14px;" href="https://goldenpetbrands.com/our-brands">Learn more about our brands.</a></h3></div><p><strong>We’re Looking For A(n):</strong> Manager, CX Growth Programs</p> <p><strong>Location:</strong> Remote or Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)</p> <p><strong>What You’ll Be Doing: </strong>Drive subscriber retention and brand engagement across Golden Pet brands by executing and optimizing CX-led growth programs, including loyalty, gifting, in-box experiences, and retention-focused testing. This role translates CX strategy into scalable programs, partners cross-functionally to deliver impact, and owns performance measurement and iteration.</p> <ul> <li>Execute and manage CX growth program across Golden Pet brands, including in-box experience, gifting, free samples, loyalty initiatives, and CX-led retention tests</li> <li>Translate CX strategy into a prioritized execution roadmap focused on improving subscriber health, engagement, and lifetime value</li> <li>Lead the execution and optimization of in-box and post-purchase experiences, ensuring consistency, clarity, and measurable impact on early retention and satisfaction</li> <li>Own gifting and free sample programs, including test design, execution, and performance measurement</li> <li>Partner with Product to support the launch and optimization of subscriber-facing features that reduce friction and improve retention</li> <li>Collaborate with Brand and Marketing teams to activate CX programs through coordinated messaging and touchpoints</li> <li>Measure and analyze program performance using retention, engagement, and LTV metrics; translate insights into iteration and scaling decisions</li> <li>Manage and develop CX growth specialists, setting clear priorities, timelines, and success metrics</li> <li>Identify and propose new CX-led program opportunities that will meaningfully impact satisfaction, retention, or support reduction</li> </ul> <p><strong>Qual