Senior Coordinator / Administrator

Senior Coordinator/Administrator

Working from our Newcastle office and home this is a hybrid role

Fixed Term Contract, 12-months - Full Time (37.5 hpw) 

Salary £26,438 per year 

Home, a place where you belong

Are you a great organiser, with a knack for keeping things running smoothly? As our Senior Coordinator/Administrator for Supported Services, you’ll work closely with our Regional Directors and Senior Ops Management teams, making sure we deliver exceptional service to our customers regionally and nationally. 

You’ll take on this brilliant role, supporting everything from compliance and quality assurance to preparing for regulation and legislation. If you’re ready to bring structure and proactive problem-solving to a team that values your insight and skills, this could be the perfect role for you!

What’s in it for you?  

• 34 days leave (including bank holidays and a “me day”) with the option to buy 5 more 

• Paid time off for volunteering 

• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) 

• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies 

• Career path with development and an excellent training package 

• Excellent benefits and rewards including supermarket discounts and travel expenses 

Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. 

Typical day as a job title

• Overseeing team administration and processes for a well-organised operation, ensuring data, reports, and trackers are up-to-date, accurate, and easy to access
• Managing compliance and quality assurance issues by proactively reviewing reports, flagging areas of concern, and escalating as needed
• Coordinating national support services, focusing on regulation and legislative requirements, and supporting the LIFE programme and working groups with notes, information, and follow-up
• Shaping responses for stakeholder requests, from internal stakeholders to external partners like the Housing Ombudsman Service
• Reviewing business intelligence reports, comparing data, and providing insights for re-tenders and meetings, both regionally and nationally
• Support meeting and event organisation, from sending agendas to arranging room bookings, taking minutes, and producing polished reports.

You'll go home each day knowing that you have helped change our customers lives for the better, here, working for a top 10 Great Place to Work in the UK Employer! 

You bring

• A proven talent for prioritising tasks and managing competing needs with excellent organisational skills, even in a busy, ever-changing environment.
• Experience providing top-notch administrative support, including clear, concise reports, efficient diary management, meeting prep, and minute-taking.
• Discretion and care in handling confidential information with respect and sensitivity.
• A high level of comfort with Microsoft Office, including Word, Excel, Outlook, and Power