Adoption Customer Success Manager

Join us on our mission to make a better world of work. 

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading capital venture funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

How you can help make a better world of work

Our Scale Customer Success team has an important role to play in helping realise Culture Amp’s mission by driving the success and business impact for 1000s of organizations around the world.

We are delivering a cutting edge, digitally-led engagement model that meets our customers where they are in a scalable way.

Our Adoption Customer Success Managers are responsible for ensuring our customers achieve their desired people outcomes with Culture Amp and realize business level value from the platform, whilst having a delightful experience.

You will consult with customers in both offensive and defensive plays to drive highly sophisticated platform adoption and ultimately advocacy from successful customers and to mitigate risk with customers failing to derive business level value from Culture Amp.

In part of this team of amazing humans, 

You will 

• Run high impact 1:1 engagements consulting with customers failing to adopt the product beyond their first implementation to put risk mitigation plans in place
• Run high impact 1:1 strategic sessions with larger customers 
• Partner with the Digital Led Program Manager to provide scaled outreach to customers to drive strong adoption and value realisation
• Partner with the Customer Education Program Manager and the Customer Marketing Manager to craft and run 1:many strategic sessions with customers to drive deeper and more sophisticated platform adoption

You have 

• 2+ years experience in Customer Success and/or HR professional experienced with HR Tech, SaaS experience preferred 
• A highly consultative & scaled approach with customers 
• The ability to explain complex ideas in a simple, easy to understand way
• Excellent communication skills
• The ability to set clear expectations with customers
• The ability to be flexible and adapt to change

You are

• A strategic thinker able to connect product use cases to bigger business level strategy
• A tech-savvy, product expert; you don’t shy away from new tools & tech 
• Comfortable presenting in front of groups
• Able to build customer relationships quickly 
• Able to problem solve in real time with customers
• Able to handle multiple customer conversations simultaneously 
• Highly empathetic and decisive
• Continuously striving to improve the customer experience we are providing
• A team player who is willing to dive into any problem 
• Excited about working at a global scale  

We already have over 1,000 amazing Campers and we want to continue to attract exceptional people who are motivated by our mission. Our approach to compensation aligns with this value. We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits. 

For this role, the estimated base salary range is listed below. The range is a guideline, and the base salary range for this role may be modified. The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. 

In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. 

US Salary Range$101,500—$116,000 USD

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environmen