UX / CX Architect III

We are seeking a strategic, multi-disciplinary UX / CX Architect with deep expertise in designing integrated, scalable, customer-centric, and user-friendly solutions. This essential role supports our Delivery Support Agile Release Train (ART), focusing on delivering reliable, high-performing, intuitive, and engaging experiences across the digital products that power our Workplace Solutions offerings.

This position provides technical and architectural leadership for systems that directly shape the day-to-day experience of our customers, users, and internal delivery teams, including Salesforce and other core platforms that support the experience layer. You will focus on defining the architecture and roadmap for, and overseeing the delivery-team evolution of, intuitive, accessible, secure, and resilient platforms that enable proactive support, seamless digital interactions, simplified workflows, and positive engagement across the customer journey. This includes reviewing and extending UX/CX research and wireframes delivered by an external design partner, and guiding delivery teams through implementation — the initial focus is a secure, centralized member portal.

As a Lead UX / CX Architect within the Delivery Support ART, you will shape and advocate for architecture that emphasizes customer value, usability, accessibility, service quality, and experience consistency across our employer, member/employee, and broker audiences. Your ability to simplify complexity, influence product and delivery direction, translate customer and user needs into scalable solutions, and collaborate across disciplines will be pivotal in driving forward Mutual of Omaha’s commitment to exceptional customer and user experience.

WHAT WE CAN OFFER YOU:

• Estimated Salary: Minimum: $160,000 - $185,000, plus annual bonus opportunity
• Benefits and Perks: 401(k) plan with a 2% company contribution and 6% company match
• Work-life balance: with vacation, personal time and paid holidays. See our benefits and perks page for details. 
• Time Off: Up to 15 days of vacation annually, plus 11 paid holidays including 2 floating holidays
• Eligibility: Applicants must not now, nor at any point in the future, require sponsorship for employment

This role is classified as remote; however, periodic in-person attendance will be required at times for activities such as quarterly or project planning, training, or other business-critical meetings.

WHAT YOU'LL DO:

UX / CX Architecture Leadership:  Lead the architectural design and oversee delivery-team implementation of end-to-end solutions that power customer, user, and internal-facing experiences. Ensure architecture decisions prioritize usability, accessibility, responsiveness, simplicity, reliability, maintainability, scalability, and alignment to customer and business outcomes.

Foundation Validation & Roadmap Development: Review and validate UX/CX research, wireframes, and data models produced by an external design partner; translate that foundation into a prioritized, phased architecture roadmap.

User and Customer Experience Mapping & Design: Collaborate with business stakeholders, product owners, UX designers, CX leaders, and delivery teams to map user and customer journeys across employer, member/employee, and broker audiences. Translate journey insights, pain points, and customer feedback into platform improvements, workflow enhancements, automation opportunities, and technical solutions that improve engagement and satisfaction.

Platform & Experience Design: Shape platforms, data models, experience sites, workflows, APIs, and integrations that streamline the delivery support ecosystem. Design solutions that enable fast, consistent, personalized, and easy-to-use interactions across customer touchpoints, internal support processes, and digital self-service experiences. Partner closely with a dedicated implementation team to translate architecture and roadmap decisions into shipped experiences.  This includes shaping how Salesforce and other supporting systems integrate with and reinforce the experience layer — ensuring the front-end experience and underlying platforms work as a cohesive whole, without requiring hands-on Salesforce development.

User and Customer Experience Mapping & Design: Collaborate with business stakeholders, product owners, UX desig