Associate Customer Service Representative

As an Associate Customer Service Representative, you’ll be the first point of contact for customers navigating their accounts and products. You’ll listen carefully, solve problems thoughtfully, and guide customers toward confident next steps. Every interaction is an opportunity to build trust and make someone’s day easier.
If you enjoy helping others, learning new systems, and being part of a collaborative team, this role is a great place to grow your career in customer support.

What You’ll Do:

• Serve as the primary point of contact for customers via phone, email, and chat
• Listen to questions or concerns and work to resolve issues quickly and accurately
• Troubleshoot technical challenges and walk customers through clear, step-by-step solutions
• Document interactions in our ticketing system and manage open and resolved cases responsibly
• Aim to resolve issues in a single interaction whenever possible, escalating more complex situations when needed
• Contribute to strong team performance in metrics such as First Response Time, Resolution Rate, and Customer Satisfaction
• Partner with teammates to share knowledge, improve processes, and deliver a seamless support experience

What You Bring:

• Clear and confident verbal and written communication skills
• A natural problem-solving mindset and a genuine desire to help others
• Comfort juggling multiple priorities in a fast-paced environment
• Up to two years of customer-facing experience
• Proficiency in spoken and written English

Nice to Have:

• One or more years of customer or technical support experience
• Familiarity with customer support metrics
• Experience using support platforms such as Salesforce or PureCloud

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:
🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options💪 Monthly fitness reimbursement🤑 401(k) matching🍼 New-Parent Paid Leave👖 Casual work environments🏡 Remote work
All your information will be kept confidential according to EEO guidelines.
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