Salesforce Technical Engineer

QUALYSOFT GROUP• Software Development Company, founded in 1999 in Vienna• Today present in: Romania, Austria, Germany, Hungary, Switzerland, Slovakia, Serbia, new subsidiary in Indonesia• More than 500 international IT-experts• Focused on Software Development Services and High-End Solutions; Microsoft Gold Partner; Tricentis Tosca Premium Partner and Certified Implementation Partner, Creatio Integrator 
QUALYSOFT ROMANIA• Present in Romania since 2007, office located in Bucharest-Bd. Iancu de Hunedoara 54b• Fast growing (+60% in 2020 +95% in 2021)• Big, secure, long-term clients and projects in fields such as: Technology, Banking/Finance, Telecommunications, Cyber Security, AI, Automotive, Energy & Utilities, Retail, Gaming and others• Local + international clients: RO / EU / US / UK clients

Responsibilities:
• As a Salesforce Technical Engineer, you will be responsible for full ITIL Scope for Incident, Change, Release andProblem Management.• Problem root cause analysis• Perform Application Monitoring for jobs and processes using direct access of logs and platform admin console or useof tools like AI Ops• Managing code migration across environments to ensure continued and synchronized functionality• Managing the incident lifecycle and owning the same until closure and satisfaction of originator• Documenting processes and monitoring application performance metrics• Implement platform upgrades and regression testing• Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc• Ensure application performance to expected levels through proactive and preventive maintenance• Data management - mass insert/update/release, data quality check• Data visibility – create and manage public groups, sharing rules• Create and work with Reports and Dashboards• Manage the Administration tools - Workflows, Approval Process, Process Builder• Perform backups• Chatter Administration• Minor bug fixing• Track of license count and needs• Testing and deployments
Requirements:
• Experience in a similar position in Salesforce ecosystem• Ability to interpret/analyze code and application logs to troubleshoot errors• Problem solver, customer oriented• Ability to analyze, synthesize and make decisions under SLAs• Strong communication skills• Teamwork skills• Negotiation skills, diplomatic• Salesforce Admin certification• English: fluent• Willing to do on call support

What we offer

• International Exposure 
• Complete Business Overview 
• Career growth in International Business and/or Management 
• Start-up mentality under the umbrella of a secure multinational 
• Career growth in Software Development, international exposure
• You have the flexibility to choose your next project, in order to better meet your career path / technical needs
• Access to learning platforms, courses and certifications (Pluralsight, Udemy) 
• Great colleagues, events and activities 
• Flexible working program, remote openness 
• Premium Medical package
• Lunch Tickets, Pluxee Card
• 7Card;
• Bookster; 
• 13th Salary