Manager, Project Management - FSDSQ Command Center Lead

Manager, Project Management - FSDSQ Command Center Lead

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

As a Manager of Project Management within Financial Services Data Science and Quant (FS DSQ) department, you will be leading command center operations through driving strategy and executing on high priority projects for the departments. This Command Center lead will be responsible for overseeing the operational health of the department, facilitating communication within and beyond FS DSQ, and fostering team culture and development.

General Responsibilities:

1. Operational Excellence and Efficiency

• Develop and refine operational playbooks, best practices, and standard operating procedures for FS DSQ

• Evaluate, recommend, and implement tools and technologies to support command center operations

• Develop and implement metrics to track the progress of strategic initiatives and key performance indicators (KPIs)

• Assist in budget planning and management and support resource allocation across various projects as needed, ensuring optimal utilization of talent and tools

• Coordinate all internal and external audit activities and regulatory examinations, ensuring timely and accurate submission of requested documentation and information

• Provide regular updates and reports on the operational status of FS DSQ community initiatives to leadership

2. Communication and Cross-functional Collaboration

• Draft and manage internal communications, including announcements, updates, and presentations for the FS DSQ organization

• Organize and facilitate key meetings, such as Town Halls, strategy offsites, and LT working sessions; preparing agendas, minutes, and follow-up actions

• Prepare executive-level presentations and reports for senior leadership and external partners, clearly articulating the value and impact of data science initiatives

• Act as a liaison between FS DSQ and other departments within FS (e.g. Product, Tech, Risk, etc.) and/or other DSQ organizations in Capital One (Card, Bank, Enterprise, etc.) to ensure seamless collaboration and project delivery

• Facilitate joint planning sessions and problem-solving efforts for cross-functional and/or enterprise-wide projects (e.g. MASE MRA, First line Code Quality Procedure and Controls, etc.)

3. Team Development and Culture

• Help identify training and development opportunities for team members to enhance their technical and soft skills, especially in areas relevant to banking regulations and being well-managed

• Promote a culture of innovation, continuous learning and operational excellence

• Organize (with close partnership with FS DSQ admins) team-building activities and initiatives to enhance morale and cohesion

Our ideal candidate will have:

• Exceptional organizational and project management skills

• Excellent communication, interpersonal, and presentation abilities

• Strategic thinking and problem-solving capabilities

• Proven ability to work effectively with senior executives and manage diverse stakeholders

• General understanding of data science principles and practices

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 4 years of experience in Project Management, Process Management or Risk Management

• At least 1 year of experience leading project delivery with data science, data analytics, engineering, or software development teams

Preferred Qualifications:

• Masters / MBA degree

• 6+ years of experience in Project Management, Process Management or Risk Management 

• 2+ years of Agile Delivery experience utilizing Scrum, Kanban, SAFe or similar methodologies

• PMP, Lean, Agile or Six Sigma certification

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