Medical Support Assistant

About Blue Water Thinking

Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.

Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. 

Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions,  thought leadership, and grit to meet our client's transformational needs.

Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.

Lastly, our formula for success is simple:  Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.

Job Description:

The Medical Support Assistant (MSA) will provide administrative and clerical support to the health care team at the Office of Community Care / Sheridan, WY VA. The role involves appointment scheduling, patient coordination, and handling medical documentation in accordance with VA policies and procedures. The MSA will ensure effective and efficient patient flow within various clinics and will be expected to support both internal and external customer service initiatives.

Location: Office of Community Care - 1898 Fort Road Sheridan, WY 82801 *MUST reside within 50 miles of this location*

Key Responsibilities:

1. Appointment Scheduling and Coordination:
• Perform appointment scheduling, tracking, and coordination in alignment with VHA Directive 1230 and the VA’s scheduling procedures.
• Coordinate patient care with community providers for services not provided by VA.
• Collaborate with internal providers regarding VA Community Care policies and procedures.
2. Front Desk and Customer Service:
• Act as the first point of contact for patients, families, and visitors, responding to inquiries in a courteous and timely manner.
• Handle phone calls, schedule appointments, validate patient demographics, and maintain high standards of customer service.
3. Electronic Medical Record (EMR) Management:
• Ensure proper entry and update of patient health and administrative information into CPRS and VistA systems.
• Process and manage health care consults through HealthShare Referral Manager (HSRM) and other VA systems.
• Assist with the integration of records into VA electronic systems for continuity of care.
4. Coordination and Communication:
• Communicate scheduling issues and patient concerns effectively with supervisors and healthcare teams.
• Provide updates to the MSA supervisor on system performance, patient demographics, and community care consults.
• Participate in team huddles and collaborate with team members to optimize workflow.
5. Compliance and Security:
• Ensure patient confidentiality and adhere to HIPAA regulations for all data and patient interactions.
• Maintain proper security for all electronic and physical records, in compliance with VA and HIPAA standards.
6. Additional Duties as Assigned:
• Perform other administrative and customer service-related tasks as required.
• Complete mandatory training, including privacy, HIPAA compliance, and VA-specific systems, as well as annual compliance and remedial training.
• All MSA staff will undergo VA-scheduled training specific to appointment scheduling.

Qualifications:

• High School Diploma or General Equivalency Diploma (GED) required.
• 6 months of customer service experience is required.
• Proficient in basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to type at least 50 words per minute.
• Basic medical terminology knowledge and familiarity with VA software (VistA, CPRS, HSRM, etc.) preferred.
• Strong communication skills, both oral and written, with a focus on professionalism.
• Ability to work independently and resolve problems with minimal supervision.
• Attention to detail and ability to maintain accurate records.
• Ability to perform administrative tasks with no physical restrictions that interfere with job duties.
• Compliance with VA’s infection