Senior Pharmacy Compliance Specialist - Policy Accreditation & Training

Alto is America’s leading digital pharmacy, transforming a $500 billion industry. Founded in 2015, Alto’s better pharmacy model is centered on the critical role of pharmacists as the final link in a person’s health journey. Alto combines expert pharmacist care with purpose-built technology to deliver a more convenient and affordable experience for those who need medication. To date, Alto has fulfilled more than three million prescriptions, expanded to twelve markets, and built a mobile app experience that makes it easier than ever to manage medications and chat with a pharmacist. As Alto continues its rapid growth, it remains customer obsessed, with an industry-leading NPS score of 86.

About the Role

Alto Pharmacy is seeking a Senior Pharmacy Compliance Specialist to be a general resource for all pharmacy and healthcare compliance matters. You will be responsible for Alto Policy and Procedure governance, including the creation, revision and storage of all Alto Pharmacy policies and procedures. You will track all employee training and education and be a champion for compliance training and a good-will ambassador for the Alto compliance program. You will help assign role-based compliance curriculum and underscore the importance of proper and up-to date compliance training completion as well as discipline for non-compliance. You will help establish URAC, NABP, and ACHC accreditation and advise the business when policies and practices affect these accreditations. You will also be expected to advise the business on general pharmacy compliance matters that affect our day-to-day operation, including but not limited to controlled substance laws, multi-state pharmacy licensing and shared services.   

Accelerate Your Career as You

• Help maintain Alto Pharmacy’s compliance program as you:

• Select a compatible learning management software (LMS) to house and track all compliance and general training

• Develop and maintain our compliance training program

• Work with Human Resources to establish role-based curriculum

• Assist Human Resources in recommending discipline for non-compliance

• Be a champion and good-will ambassador for our Ethics and Compliance program 

• Be the primary gatekeeper for Alto’s ethics and compliance hotline.

• Act as Alto’s accreditation in-house expert

• Establish a policy and procedure governance program 

• Help select software that houses all Alto policies and procedures

• Gain stakeholder input for all existing and new policies and procedures

• Perform a gap analysis and help create any missing or obsolete policies or procedures

• Act as a general resource for pharmacy compliance matters that affect daily operation at Alto

• Work interactively with cross-functional teams to achieve company business and compliance goals/objectives.

• Stay abreast of evolving regulatory and industry standards that are relevant, and ensure that appropriate action is initiated and communicate these trends to applicable personnel.

A Bit About You

Minimum Qualifications:

• PharmD or BS in pharmacy

• Licensed pharmacist in good standing in at least one jurisdiction

• Experience in monitoring training and education using an LMS

• Experience in policy management and governance

• Strong knowledge of URAC/NABP/ACHC  accreditation requirements and how to obtain and renew accreditation

• 3-5 years of experience in pharmacy or healthcare compliance

• Strong positive attitude, good work ethic, sound clinical acumen and empathy for our patients

• Extremely organized, analytical, adept at prioritizing, and detail oriented

• Scrappiness and resourcefulness, and excited about working in a fast-paced, rapidly growing environment

• Ability to build and scale efficient operations

• Understands how software can be used to improve business processes

• Positive and energetic, and uses opportunities to go above and beyond to wow patients.

• Excellent computer organizational skills including experience with all Google Apps, and database applications

• Ability to act effectively as a member of a team to resolve problems.

• Excellent oral and written skills

• Strong interpersonal skills

Preferred Qualifications: 

• CHC accreditation from the HCCA

• Knowledge of multi-state pharmacy operations

• Knowledge of the shared services pharmacy model

• Pharmacy