Delivery Manager

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Delivery Managers are technical problem solvers who lead the integration of Block solutions with some of the largest and most interesting merchants in the world. Block is building new commerce experiences for merchants through Afterpay and Cash App Pay.  As a member of Block’s Enterprise Solutions team, you’ll work closely with Merchants’ teams to explain our product, services, and API’s during the Sales process and be their dedicated guide during their Integration of Block’s products from end-to-end.  You will also serve as a liaison between our product engineering teams, partners, and sales managers to influence our product roadmap and communicate new features externally.

What You'll Do

• Become an expert on Block’s APIs and how to best use them to match merchants' needs.
• Work closely with merchants and the various Block teams to guarantee a high-quality project delivery
• Inform and influence the technical design and implementation of the Block payment platform on a variety of merchant applications including web and mobile applications, order management systems, and financial systems
• Serve as the chief technical consultant for our merchants during their integration
• Own and drive relationships with external technical audiences of all kinds — from engineer to CTO — to understand business objectives and translate requirements into solutions.
• Educate merchants and partners to implement optimal integration strategies, techniques, and user experience best practices.
• Review solution designs and vet solution proposals for technical viability.
• Provide merchant partners with guidance on business processes, workflow modifications, and reporting systems required to implement Block into their online and mobile platforms.
• Provide guidance to the merchant during their technical development, testing and pre-launch activities
• Collect partner feedback on ease-of-use and function/feature suitability for the business’ processing needs. Provide feedback to product management, product development, and other groups on product improvement and enhancement needs.
• Travel (up to 20%) to prospective and existing Partner sites as necessary to ensure Solution clarity and Partnership credibility
• Act as main point of contact for the merchant partner for all implementation-related activities throughout the implementation effort and track all engagement activity using provided tools; identify/escalate/clear roadblocks when issues arise
• Embrace a broader perspective of Integrations, evaluating opportunities to improve the product with regard to customer needs and ease of integration
• Bring merchant partners engaged in Block product implementations Live-To-Site within targeted time frames

Qualifications

• Minimum 2 years of recent domain experience in and/or direct exposure to E-commerce platforms, Payment Service Providers, and E-commerce order management workflows. 
• Curiosity to learn new technologies and solve interesting problems and comfortable learning new technologies and staying up to date with payment trends; Able to understand how a wide variety of technologies and systems interact with each other.
• Experienced in full-stack development and software architecture patterns; Experience using and/or documenting technical APIs
• General payments industry knowledge
• Excited about solving open-ended business problems with a combination of technology and creative thinking.
• Outstanding presentation skills to both tech