Multi-Site Field Services Manager

QUALIFICATIONS:

• Demonstrates excellent verbal and written communication skills.
• Excellent organization, problem-solving, and customer relationship skills.
• Build and maintain effective relationships with colleagues, other business unites, and key stakeholders across multiple internal and external departments.
• Strong organizational skills, with the ability to identify and prioritize multiple tasks.
• Identifies potential areas of concern, including compliance, quality control, and vulnerabilities and risk.
• Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction.
• Identifies and responds to the critical business drivers and those areas of business need which the current or previous operating model does not adequately support.
• Ability to review, comprehend, analyze, and adhere to Partner SOWs, understanding or project deliverables, financial alignment, and project scoping.
• Keen understanding of resource capacity planning, forecasting, and scheduling.
• Ability to negotiate mutually agreeable outcomes in complex services engagements with clients, partners, and WWT stakeholders.
• Competency in analytical problem solving, customer/partner relationships, project management, and business and sales strategy.
• Skills in developing new relationships with customers and the ability to understand client business issues and needs.
• Be an aggressive self-starter with ability to build executive relationships, create opportunities, and close business.

REQUIREMENTS:

• A minimum of 5 year progressive experience in a related field
• A Bachelor’s Degree or equivalent experience required

Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services

 

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $118,000.00 to $148,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

 

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Qualifications

Field Services Manager, Multi-Site

 

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, dis