IT Asset Management Business Intelligence (BI) & Reporting - Sr. Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As an IT Asset Management (ITAM) BI & Reporting Analyst, you’ll be responsible for ensuring CIBC's technology asset lifecycle for Hardware, Software and Cloud meets all internal, industry and regulatory reporting requirements in accordance with CIBC ITAM Governance and Operations. 

This includes ensuring specific metric types of Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) are developed, maintained and visualized for various Operational and Strategic reporting. Other reporting/visualizations will be developed in support of maintaining quality assurance of the U.S. Regions inventory of IT Assets.

You’ll be joining the ITAM team within CIBC’s US Technical Operations organization. You will be a subject matter expert on Business Intelligence and Visualization in accordance with ITAM practices, and provide advisory to project and operational teams. You will foster ideation and impact our digital and agile transformation by enhancing our clients’ banking experience.

How You’ll Succeed

• Leadership Skills: Act as the ITAM BI & Visualization SME and provide advisory and expertise to ensure the U.S. ITAM Program is on track to meet objectives. Support other team members by sharing knowledge, collaborating and problem solving.

• Strong Communication Skills: You are a strong written/verbal communicator who is willing to speak up to ensure clear communication channels with team members and other teams.  You are able to clearly communicate with different team members and teams while also being able to communicate to executive leadership when required.

• Technological Expertise: You are able to demonstrate a strong technical experience in BI & Visualization practices and tools. Utilizing your skillset in a technical leadership capacity to drive progress and provide value  through effective visualizations that “Tell the Story” of ITAM Data Quality & Process Maturity for the CIBC U.S. Region.

Who You Are

You can demonstrate 4+ years of experience in the following.

• Design and development of BI & Visualizations in a large enterprise environments

• Practical working knowledge of IT Asset Management data, and visualizations.

• Experience with ServiceNow Reporting & Performance Analytics capabilities

• Ability to assess, and design or remediate data visualizations in support of ITAM Business Processes

• Experience with the ServiceNow Data Model across ITSM/ITOM Capabilities.

• Experience with developing advanced reporting capabilities (e.g., Critical Success Factors (CSFs), KPIs, KRIs, SLA/OLAs and operational/performance metrics.

You have a degree in Computer Science, Programming, Computer Engineering or equivalent experience and at least one certification. Certifications: ITILv4 Foundation, ITILv4 ITAM Practice Manager, ServiceNow Performance Analytics.

You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

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