Customer Success Engineer

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Success Engineer Role

As a Customer Success Engineer - Analytics at Qlik, you'll be at the forefront of ensuring our customers achieve their analytics goals. You'll be their trusted advisor, guiding them through technical challenges, and creating robust plans to ensure their success. Your role is pivotal in making sure our customers are delighted with every interaction they have with Qlik.

What makes this role interesting?

• Building strong relationships: You'll own the technical relationship, becoming a key advisor and ensuring smooth adoption of Qlik software.
• Innovative problem-solving: Conduct periodic reviews and recommend improvements to enhance performance and stability.
• Diverse technical exposure: Design, implement, and optimize secure and scalable Qlik platforms across local, cloud, or hybrid environments.
• Hands-on workshops: Lead technical workshops, sharing best practices in analytics application development.
• Proactive engagement: Monitor and resolve high-severity support cases, and identify opportunities for service improvements.

Here’s how you’ll be making an impact:

You'll play a critical role in driving customer success by:

• Ensuring successful deployments: Work closely with internal teams to guarantee smooth customer deployments and account growth.
• Advocating best practices: Promote adherence to Qlik’s best-practices and standards, ensuring high-quality implementations.
• Enhancing customer experiences: Proactively identify and address potential issues, improving overall customer satisfaction and retention.
• Driving technical excellence: Provide expert advice on designing and deploying complex solutions, both on-premise and in the cloud.

We’re looking for a teammate with:

• Deep experience: 5+ years in managing enterprise infrastructure solutions and customer-facing technical roles.
• Technical proficiency: Knowledge of Qlik architecture or similar analytics applications, and experience with both Windows and Linux environments.
• Cloud expertise: Skilled in deploying and managing applications in cloud environments such as AWS, Azure, or Google Cloud.
• Data acumen: Understanding of data modeling, ETL processes, and enterprise platform topics like High Availability and Disaster Recovery.
• Security knowledge: Familiarity with networking, firewall, and security concepts, as well as SSO-related software.
• Communication skills: Excellent at presenting and communicating with both technical and non-technical audiences.
• Consultative approach: Strong client-facing skills with the ability to empathize, build relationships, and convey confidence.

The location for this role is:

Germany

Join us at Qlik and be part of a dynamic team where your expertise will drive real-world impact and customer success. If you're ready to take on a role that combines technical challenge with the satisfaction of delighting customers, we want to hear from you!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

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