Dual Rate Sportstbook Ticket Writer / Dual Rate Sportsbook Shift Supervisor

The Sportsbook Ticket Writer (primary position) provides excellent customer service to all guests while creating a fun and welcoming experience within the Sportsbook area. The Sportsbook Ticket Writer must process Sports Betting transactions quickly, accurately and in compliance with all regulatory and payment policies. The Sportsbook Shift Supervisor (secondary position) is responsible for supervising the day-to-day Sportsbook operations. This role will assist the Sportsbook Manager in ensuring the Sportsbook is operating effective and efficiently. This role will ensure staff is knowledgeable and follows company internal controls, policies and procedures. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1.    Acknowledge, greet and converse with customers who have in interest in Sports Betting.
2.    Monitor controls designed to assure full compliance with state, federal and tribal regulatory requirements.
3.    Maintains betting counters and operational areas; ensures a clean and professional image; ensures betting supplies, racks and materials are maintained and up-to-date.
4.    Prepare and stock all the daily sports sheets.
5.    Explain wagering rules, including betting lines and odds and procedures to guests as needed.
6.    Provides the services for the Sportsbook by assisting guests, collecting tickets and payments, processing tickets and paying winners.
7.    Entering sports betting ticket information into computer terminals.
8.    Process all cash transactions by accepting money and making necessary change accurately.
9.    Handles money with accuracy, accepts bets, makes change, pays winners and balances cash bank.
10.    Ensure that organizational and regulatory policies and procedures are understood and adhered to.
11.    Ensure that the department presents a professional and clean environment for both employees and guests.
12.    Understand Title 31 requirement, from reporting CTR, SARS and any other paperwork needed.
13.    Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.  Understand and comply with all information security policies and procedures at all times.
14.    Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with supervisors, managers and staff.
15.    Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
16.    Must complete all required SGC Training programs within nine (9) months from commencement of employment.
17.    Attend all necessary meetings.
18.    Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24-hour schedule.

ADDITIONAL SECONDARY POSITION DUTIES:
1.    Responsible for the operation of the retail sportsbook and implementing the retail sports betting strategy set by the executive team.
2.    Handle customer and employee disputes that may arise and settle disputes in a manner that expresses excellent customer service as well as ensuring the best interest of Seneca Gaming Corporation is considered at all times.
3.    Monitor compliance with payout procedures at the betting counters to ensure that proper amounts are being paid to customers.
4.    Assist the Security Department in warning or removing persons from the Sportsbook who are causing a disturbance/or who is excluded from the property.
5.    Work with third party sportsbook supplier to manage the risk of the retail book.
6.    Be able to explain why the line/odds moved and have an understanding of line movement. 
7.    To be able identify a sharp/wise guy bettor to ensure the Sportsbook is not be taking advantage of. 
8.    Assist with the execution of marketing promotions and activities in support of guest service.
9.    Evaluate employee performance and provide feedback.

QUALIFICATIONS/REQUIREMENTS: 

Education/Experience:
1.    Must be 18 years of age or older upon employment.
2.    High school diploma or equivalent required.
3.    Previous money-handling experience is required; at least 1 year in a gaming environment is preferred
4.    One (1) year of successful supervisory experience preferred.
5.    Knowledge of sports teams and games preferred.
6.    Previous customer service experience required.
7.    Previous clerical/data entry experience is preferred.
8.    Basic knowledge of start-up and close-down of cash registers is preferred.

Language Skills and