Case Manager - Raleigh, NC (Multiple Openings)

Company Description

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions

 

Consistently Ranked Science’s Top Employer

Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That’s why we’ve been named the No. 1 company to work for in the biopharma industry in Science’s Top Employers survey for four years in a row.

 

  

 

 

A Certified Great Place to Work®

We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.

  

 

Overview

We are looking for authentic and experienced Pharmaceutical Case Managers who will play a critical role within Insmed Patient Services, overseeing the patient journey from initial onboarding through ongoing support and service, ensuring a positive and seamless experience for patients in your designated region. Case Managers will be an integral part of a collaborative team focused on delivering exceptional support to patients in need of specialty medications. Case Managers will work with cross-functional teams such as: field access managers, educators, field sales, and specialty pharmacies to facilitate a holistic and patient-centric approach to assisting patients. Case Managers will be responsible for building strong relationships with internal stakeholders, as well as patients and healthcare professionals, ensuring timely delivery of services while exhibiting Insmed’s core values of Compassion, Accountability, Passion, Respect and Integrity.   

Responsibilities

Responsibilities (Essential Role Responsibilities):

 

• Patient Support & Case Management: Manage the patient journey, from initial prescription receipt through ongoing treatment support, ensuring timely and accurate services are provided. 

• Collaboration with Cross-Functional Teams: Partner with team members across departments to troubleshoot issues, share best practices, and ensure a holistic and patient-centric approach to care. 

• Prior Authorization & Insurance Coordination: Verify insurance coverage and prior authorization status, and help resolve any barriers to treatment; as well as collaboration with the Field Access Manager and Key Account Directors to monitor access challenges  

• Therapy Initiation Coordination: Ensure that all aspects of the patient’s therapy initiation experience are well-coordinated, including the ability to support patient questions in accordance with prescribing information (PI) data as indicated.  

• Ongoing Outreach: Provide continuous education based on the prescribing information (PI), monitor patient progress, and address any concerns to ensure adherence to the prescribed treatment plan. 

• Utilize motivational interviewing communication techniques to deliver appropriate communication and engagement based on patient needs. 

  Position Requirements (Required and/or Preferred Skills, Experience and Education):

• Superior Interpersonal Skills Acumen: Ability to collaborate effectively with internal and external team members. Assist other team members when needed and offer support to ensure shared goals are met. 
• Open Minded & Adaptable: Be open to new ideas, feedback, and change. Willingness to learn and adapt to evolving patient needs and organizational goals. Ability to step up and contribute outside of normal responsibilities when needed. Embrace new challenges and change