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Technical Training Specialist - Field Service
Mainspring EnergyMenlo Park, United Statesfull_timeVerifiedPosted 27 Feb 2025
About the role
Company Overview
Mainspring Energy is revolutionizing power generation with the world’s most flexible and adaptable onsite power generator, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless technology with near-zero NOx emissions.
Backed by top-tier investors such as Khosla Ventures, Bill Gates, American Electric Power, and Lightrock, Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we’re quickly scaling for international expansion.
Inspired by our vision of the affordable, reliable, net-zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market, and we’re hiring the best talent to meet growing customer demand around the globe. We welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation to our customers.
We are looking to build relationships with people who share our values:
Pragmatic Optimism. Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth.
Excellence without Ego. We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors.
Proactive Collaboration. The integration and cross-disciplinary nature of Mainspring’s business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers.
More information can be found at www.mainspringenergy.com
Job Overview
We seek an experienced and dedicated Technical Training Specialist to develop, manage, and continuously improve our nationwide training program for field service technicians and subcontractors. This role will be based at our HQ but will require travel to field locations nationwide for on-location training, evaluations, and support. The Trainer will ensure our field service teams are well-prepared with the knowledge and technical expertise needed to perform effective maintenance, troubleshooting, and repairs of our generators. This role will involve collaborating with cross-functional teams to align training programs with evolving product offerings and industry standards.
Mainspring Energy is revolutionizing power generation with the world’s most flexible and adaptable onsite power generator, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless technology with near-zero NOx emissions.
Backed by top-tier investors such as Khosla Ventures, Bill Gates, American Electric Power, and Lightrock, Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we’re quickly scaling for international expansion.
Inspired by our vision of the affordable, reliable, net-zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market, and we’re hiring the best talent to meet growing customer demand around the globe. We welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation to our customers.
We are looking to build relationships with people who share our values:
Pragmatic Optimism. Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth.
Excellence without Ego. We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors.
Proactive Collaboration. The integration and cross-disciplinary nature of Mainspring’s business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers.
More information can be found at www.mainspringenergy.com
Job Overview
We seek an experienced and dedicated Technical Training Specialist to develop, manage, and continuously improve our nationwide training program for field service technicians and subcontractors. This role will be based at our HQ but will require travel to field locations nationwide for on-location training, evaluations, and support. The Trainer will ensure our field service teams are well-prepared with the knowledge and technical expertise needed to perform effective maintenance, troubleshooting, and repairs of our generators. This role will involve collaborating with cross-functional teams to align training programs with evolving product offerings and industry standards.
Responsibilities
- Develop, update, and maintain training materials and curriculum for the Field Service Technician program, ensuring all content is aligned with company objectives, new product launches, and evolving industry standards. This includes developing both in-office training modules and on-site technical guides.
- Lead the onboarding of new field service technicians, providing initial training, certification, and ongoing support to ensure competence in technical procedures, safety standards, and troubleshooting.
- Travel nationwide to provide hands-on training to field service technicians, ensuring real-time guidance and troubleshooting support. Conduct assessments of technician proficiency through practical demonstrations and field evaluations to identify areas for improvement.
- Evaluate and improve training programs based on feedback, field performance, and technical advances. Lead the implementation of continuous learning efforts to enhance skills across the team, including integrating new products and technologies.
- Work closely with cross-functional teams, including Engineering, Product Management, Customer Success, and Support, to ensure training programs meet business and customer requirements. Regularly communicate the training program's impact and success to key stakeholders.
- Monitor and evaluate the effectiveness of the training program, using key performance indicators (KPIs) and feedback to optimize training delivery. Provide monthly reports on the program's health, including technician progress and content updates.
- Ensure all training and procedures adhere to company safety standards and regulatory requirements. Foster a safety culture among the field service technicians, emphasizing best practic
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