Concierge - The Cosmopolitan

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB:

As a Concierge, you will set the stage for guest experience with your welcoming smile and service.

THE STARTING RATE: $19.00

THE DAY-TO-DAY:

• Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, upselling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, MGM Rewards, casino events, property promotions, etc.
• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
• As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests
• Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
• Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community
• May check in/out hotel guests

THE IDEAL CANDIDATE:

• One (1) year experience in guest service focused role
• Proficient computer skills
• Familiarity with Learning Management Systems (LMS) or similar platforms
• Ability to multi-tasking