Principal Engineer I -ServiceNow

Job Title:

Principal Engineer I -ServiceNow

Location:

Block 23

What you'll do:

As a Principal Engineer I you'll provide SME expertise in your respective domain as well as adjacent domains to ensure solutions are safe, secure, compliant and reliable. You'll identify development and support needs as well as take on large and complex design responsibilities supporting project tasks. You'll also engage with project and business sponsors refining requirements and objectives of targeted solutions. As a Principal Engineer I, you also facilitate dialogue and activities, and work to ensure team collaboration including teams outside of your domain. You'll develop effective presentations and narratives for IT audiences. In this role, you'll also develop the technical skills of one more junior engineers.

• Lead the design and development of ServiceNow modules such as ITSM, ITOM, ITAM, AIOps, and SecOps Vulnerability Response.
• Strategically plan and implement ServiceNow solutions to ensure seamless integration with other IT service modules.
• Identify and resolve defects while ensuring compliance with IT policies and industry standards.
• Collaborate with the QA team to develop test plans, test cases, and test scripts for various ServiceNow modules.
• Work with developers, stakeholders, and other teams to ensure comprehensive coverage and optimal performance.
• Monitor test results, analyze defects, and ensure timely resolution to enhance user experience.
• Develop and maintain technical documentation related to QA processes and procedures.
• Provide training and mentorship to junior engineers and QA testers on ServiceNow best practices.
• Stay updated with the latest industry trends and ServiceNow updates to continuously improve strategies.

What you'll need:

• 8+ years of designing and development and implementation activities.Bachelor's degree in related field required; Masters or MBA in related field preferred.
• Previous leadership experience preferred.
• Strong understanding of ServiceNow modules (ITSM, ITAM, ITOM, CMDB, SecOps Vulnerability Response).
• Excellent analytical and problem-solving skills.
• Strong ability to collaborate,
• Attention to detail and a commitment to SecOps development.
• Advanced to expert knowledge of general Financial Services or Banking is preferred.
• Advanced to expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced to expert experience in leading cross-functional teams and managing multiple projects simultaneously with an established expertise in one or more key domains of the bank (Deposits, Loans, Operations or Reporting)with the ability to walk through top level process design. Capable of working with regulatory partners like the CFPB, OCC and FRB through audits and collaboration efforts as situations arise.
• Advanced to expert familiarity with the capability model across IT and the applications and infrastructures available for engagement in solutioning across the bank to develop results that leverage existing capabilities in addition to implementing new solutions when required. Experience in the design, enhancement and compliance to all governance frameworks across the IT organization to ensure proper compliance to published procedures and standards.
• Advanced speaking and writing communication skills.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you ar