Assistant Manager, Retail Operations

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Assistant Manager, Retail Operations

Cartier │ New York

Job mission

The Assistant Manager, Retail Operations supports the implementation of retail initiatives and ensures the consistent application of retail policies across Cartier North America. This role works closely with boutiques, regional operations, and the Retail Operations Manager to provide day-to-day policy guidance, track actions, and support audits. The position helps reduce operational risk, maintain policy accuracy, strengthen compliance culture within the network and manage retail operations related projects.

Main accountabilities/objective of the position

Key Responsibilities

1.Retail Operations & Policy Execution

• Assist in the rollout, communication, and maintenance of boutique procedures and guidelines.
• Provide timely support to boutiques and field teams on compliance and retail operations questions and clarifications.
• Coordinate boutique audit logistics, documentation, and follow-up actions in partnership with the Manager.
• Lead retail operations projects in accordance with the Manager.

2. Monitoring & Reporting

• Manage retail operations tracking tools, databases, and reports.
• Consolidate audit findings and follow up with boutiques to ensure timely closure.
• Support the preparation of compliance KPI dashboards and presentations.

3. Boutique Support & Coordination

• Ensure boutiques have access to updated policies, SOPs, and compliance materials.
• Liaise with regional operations and training teams to identify needs or knowledge gaps.
• Coordinate communication with boutiques and escalate issues to the Manager when required.
• Responsible for the NSPO and centralized tools (id: Yext, etc.).

4. Team Support & Collaboration

• Partner with the Manager to distribute policy communications and updates.
• Support the organization of compliance-related training, meetings, and projects.
• Assist in continuous improvement initiatives to simplify and strengthen retail operations.

Key Performance Indicators (KPIs)

• Timeliness and accuracy of audit follow-up and reporting.
• Completion of projects and assignments in line with targets and objectives.
• Completeness and accuracy of retail operations documentation and tools.
• Feedback scores from boutique and regional operations teams regarding the SLA.

Objectives and Key Results (OKRs)

• Ensure timely execution of audit follow-up tasks with >90% completion rate within deadlines.
• Maintain up-to-date compliance documentation and tools for boutiques with 100% accuracy.
• Provide policy clarifications and boutique support within defined SLAs (>95% on-time).
• Assist in delivering at least one compliance-related training or initiative per quarter.

Qualifications:

• Bachelor’s degree in business, operations, or related field preferred.
• 2–4 years of retail operations or compliance experience.
• Luxury retail experience a plus.
• Boutique experience.
• Organizational skills and attention to detail.
• Clear communication and interpersonal abilities.
• Ability to work collaboratively across teams and manage multiple priorities.
• Proficiency in Microsoft Office Suite.
• Familiarity with project management or workflow tools desirable

WE OFFER

We care about our associate’s health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexib