Transportation Account Manager

Erlanger, KY

 

Job Title:  Account Manager – Transportation Management (VB1)                                Department:

 

Reports To:  Customer Service Manager           Working Conditions:                            FLSA:  Exempt

Position is not routinely exposed

to adverse environmental conditions.

Typical office environment.

Position Summary:

The Account Manager serves as the primary customer relationship owner for assigned Transportation Management accounts. This role is responsible for account health, profitability, customer satisfaction, business growth, and strategic account development. Account Managers work closely with customers, operations teams, carrier sourcing, and leadership to ensure service excellence while achieving margin objectives. The role also supports customer onboarding, reporting, routing guide management, SOP development, and overall account strategy.

Account assignments may range from 1–15 customers depending on account complexity and will ideally be aligned by industry vertical or transportation mode expertise.

Duties and Responsibilities:

 

Essential Functions:

Customer Relationship & Account Management

·          Serve as the primary Verst point of contact for assigned Transportation Management customers.

·          Build and maintain relationships with customer stakeholders including Operations, Logistics, Transportation, and Procurement leaders.

·          Lead customer onboarding activities and establish communication plans.

·          Ensure overall customer satisfaction through proactive issue resolution and account stewardship.

·          Develop and maintain customer-specific SOPs, routing guides, and operational requirements to support service execution.

·          Support accounts receivable collection efforts as needed.

 

Account Performance & Strategic Growth

·          Own the overall health, retention, and profitability of assigned accounts.

·          Monitor account performance, margin, service metrics, and customer KPIs.

·          Partner with Operations, Carrier Sourcing, and Pricing teams to optimize service, cost, and profitability outcomes.

·          Identify opportunities for continuous improvement and value-added transportation solutions.

·          Act as an inside sales resource by identifying growth opportunities within existing accounts and coordinating with Enterprise Sales on strategic opportunities.

·          Lead customer contract reviews, renewals, and account-specific transportation RFP activities.

 

Business Analytics, Reporting & Governance

·          Develop and present Quarterly Business Reviews (QBRs) and other customer-facing business reviews.

·          Utilize Power BI, Excel, and PowerPoint to create customer performance reporting and operational analyses.

·          Respond to customer and leadership ad hoc reporting requests.

·          Maintain accurate account documentation, customer records, and opportunity tracking within Salesforce.

·          Establish and oversee account governance processes to ensure data integrity, reporting accuracy, and operational compliance.

·          Ensure account plan