Customer Service Representative - Research Triangle Park, NC

Now hiring! Customer Service Representative - Research Triangle Park, NC

 

Research Triangle Park, NC 

 

We are looking for a Customer Service Representative to join our Agricultural Solutions team in Research Triangle Park, NC.

 

Come create chemistry with us!

 

BASF’s Agricultural Solutions division connects innovation, customers, partners and agricultural experts and integrates sustainability criteria into all business decisions. We help farmers deliver the best possible outcomes, working to achieve the balance between economic, environmental and social value creation for sustainable and efficient agriculture. 

 

As the Customer Service Representative, you'll be responsible for the entire order fulfillment process of an assigned client base. The successful candidate will understand and follow defined processes and procedures and serve as the BASF primary point of contact for internal and external customers.  The order fulfillment process includes; order entry and resolution of conflicting issues, shipping and invoicing. You will proactively take necessary action to remove obstacles between customer's requirements and BASF's ability to satisfy them while making decisions within established guidelines.

As a Customer Service Representative - Research Triangle Park, NC, you create chemistry by...

 

• Managing order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.
• Suppling chain initiatives of Days Sales Outstanding (DSO), including managing slow moving or aged inventory reduction via direct interaction with sales/product management and customers.
• Understanding and enforcing stated business rules and raise awareness to situations where a resolution requires cross functional coordination.
• Completing material availability inquiring and pricing discrepancy reporting.

If you...

 

• Hold a Bachelor's Degree (preferred) with 2 years of progressive experience in a related field or Associate’s degree with 5 years of progressive experience in a related field  
• Possess the ability to use SAP order to cash modules, including invoicing, and solve problems independently with minimal guidance or supervision.
• Have a strong understanding of the Order to Cash, Invoicing, and Reconciliation processes.
• Demonstrate computer proficiency with the Microsoft Office suite (Excel/Word) and web-based applications, with an intermediate level of competence in Excel.
• Have experience interacting with customers.
• Exhibit strong interpersonal, teamwork, and communication skills.

Create your own chemistry with you@BASF

 

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

 

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challeng