CUA 7 Training Director & Staff Development

TITLE:  CUA Training Director & Staff Development  

DIVISION: NET Community Care - CUA  

REPORTS TO: CUA Director  

EMPLOYMENT STATUS: Exempt 

THE ORGANIZATION: 

Net Community Care is a division of Northeast Treatment Services (NET), a non-profit organization serving the Philadelphia region. As a designated Community Umbrella Agency (CUA) for the Department of Human Services, Net Community Care operates CUA1 and CUA7, providing comprehensive child welfare services focused on safety, permanency, and family well-being. Grounded in trauma-informed care and cultural humility, Net Community Care works to stabilize families, support youth development, and ensure children can grow in safe, nurturing, and permanent homes. The organization is committed to strengthening communities through collaboration, accountability, and continuous learning.  

SUMMARY: 

The Training Director is responsible for leading the organization’s staff development strategy, with a primary focus on building leadership capacity and strengthening child welfare practice through coaching. This role designs, delivers, and evaluates training programs that equip supervisors, Case Management Directors and front-line staff with the knowledge, skills, and tools to excel in their roles. By embedding coaching principles into all aspects of staff development – including onboarding, performance management, and ongoing professional growth – the Training Director ensures that leaders adopt a coaching style appropriate for child welfare, fostering reflective practice, accountability, and continuous improvement. The position wors closely with senior leadership to align training content with compliance requirements, organizational priorities, and best practices in the field.  

WHAT SUCCESS LOOKS LIKE IN THIS ROLE: 

Success in the role of CUA Training Director is demonstrated through the seamless onboarding of all new staff, thorough, and policy-aligned training from day one. The Director plays an integral role in reinforcing supervisory capacity – not through direct oversight, but by equipping supervisors with the knowledge, tools, and coaching they need to lead confidently and effectively. Training compliance remains consistently high, with at least 95% completion across all mandatory topics, reflecting strong coordination and follow-through. As a result of thoughtful planning and proactive engagement, the CUA workforce is better prepared, more consistent in practice, and aligned with both agency and regulatory expectations. Supervisors regularly report increased clarity in their roles, and training documentation stands up to both internal and external audit standards. Staff performance improves, not just in technical skills, but in accountability and adherence to best practices. The Director remains responsive to emerging needs, adapting training content and strategy based on trends, feedback, and data, helping to foster a culture of continuous learning and professional growth across the organization.  

QUALIFICATION REQUIREMENTS: 

• Knowledge of crisis-intervention, clinical intervention and contingency planning;  

• Knowledge of child welfare, counseling child development and family dynamics theory and practice;  

• Knowledge of child welfare regulations, juvenile law, child protection law, and family and adoption services law;  

• Knowledge of agency mission, goals, objectives and all related policies, procedures and programs.  

• Managerial and supervisory skills including providing direction, support, guidance, limit setting, feedback and constructive criticism 

• Clinical assessment, information gathering, service planning and decision-making skills.  

• Time management skills 

• Ability to deal with the public in a professional manner. 

• Ability to work in high stress environment, and to deal effectively with emotional and hostile clientele, often under emergency circumstances. 

• Ability to work as a team member in accomplishing service unit, divisional and agency goals.  

• Excellent oral and written communication skills and interactive communication skills.  

• Knowledge of issues of cultural diversity.