HR Business Relations Supervisor

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The Position

Job Title

HR Business Relations Supervisor

Job Description

SUMMARY

This position is primarily responsible for overseeing the day-to-day operations of the HR Business Relations Specialist team and building operational enhancements within the group. Also serves as an active team member in supporting the daily workload when needed.

MAJOR DUTIES AND RESPONSIBILITIES

• Provides daily support and guidance to the Business Relations Specialist team, ensuring sound understanding and implementation of policies and procedures with consistency and timely follow-through.
• Ensures adherence to departmental policies and procedures. Monitors workflow through the team to meet service expectations.
• Builds out metrics related to key performance indicators and performs ongoing monitoring to ensure they are within established SLAs.
• Identifies areas for improvement and implements scalable solutions. Automates processes where possible, creating operational efficiencies.
• Guides the team with handling complex employee inquiries and collaborates with the HR Business Relations Partners as needed.
• Oversees the maintenance of employee confidential information.
• Leads the creation and distribution of documentation addressing common employee questions or issues.
• Supports and leads projects within the Business Relations team.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Stays abreast of regulations and ensures reports and files are in compliance.
• Develops, implements, and trains staff on personnel procedures.
• Supports staff with backlogged work, as needed.
• Communicates enhancement ideas for consideration.
• Adherence to all First United Policies and Procedures
• Dresses professionally.
• Completes all required compliance exams on an annual basis.
• Performs other duties as assigned.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND WORK EXPERIENCE

• Bachelor's degree preferred.
• Prior HR operations or general operations experience pr