About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Operations Manager

Location: New Braunfels, Texas

Reports To: Senior Operations Manager

About the Role

Imagine coming to work knowing you're not just chasing KPIs—you’re solving real business problems through innovation. At TaskUs, your role as an Operations Manager is central to delivering the best possible customer experience for our clients. This is where operational excellence meets people-first leadership.

Key Responsibilities

• Lead and manage a business unit of up to 150 FTEs (minimum 90 FTEs).

• Oversee day-to-day operations and serve as the primary client point of contact, ensuring strong, collaborative relationships.

• Present performance insights during weekly, monthly, quarterly, and annual business reviews.

• Implement and execute advanced coaching structures and team development strategies.

• Manage operational KPIs including CSAT, AHT, Resolution Rate, Shrinkage (target shrinkage ≤10%).

• Oversee financial responsibilities: invoicing, billing, and budget allocations.

• Develop and execute teammate engagement plans, with or without a budget.

• Conduct interviews and hiring for Team Leader roles; promote a strong team culture.

• Ensure compliance with Occupational Safety and Health Management Systems (OSHMS) and participate in all relevant committees (e.g., COPASST).

• Drive scalable operations, performance management, and employee retention.

OSH & Compliance Responsibilities

• Ensure legal and internal compliance with occupational health and safety standards.

• Allocate appropriate resources for safety programs and system reviews.

• Support prevention and health promotion programs in collaboration with HSEQ.

• Actively participate in hazard identification and risk assessments.

• Ensure all safety procedures, training, and PPE usage are followed and maintained.

What We’re Looking For

• 2+ years managing supervisors in a call center or BPO environment.

• 1+ year experience in client relationship management.

• (Nice to Have) Bachelor's degree in Business Administration, Management, or related field.

• Strong communication, presentation, and team leadership skills.

• Proven ability in strategic planning, resource management, and performance metrics execution.

Job Expectations

• Open and flexible schedule aligned with client operational hours.

• Ability to multitask and manage multiple clients and projects simultaneously.

• A proactive mindset to identify and solve problems with minimal oversight.

Key Competencies