Senior Team Delivery Manager

Job Summary:

JOB DESCRIPTION – Senior Team Delivery Manager

Location: Florida, US (Remote)

Division: PMO

Line Manager: Senior Program Manager

Contract Terms: Permanent, Full-time, 40 hours per week

THE JOB
 

We have an exciting opportunity for an experienced Senior Team Delivery Manager who can apply the principles of professional project management to develop our products, tools and service offerings within our complex global organization.
 

You will have extensive experience of guiding, coaching and driving teams to deliver outcomes in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team. In this role you coordinate activities within a tech team or multiple tech teams, organizing and standardizing the team’s delivery around a set of agreed metrics. You will also deliver and manage unique projects and programs by coordinating the activities of a project/program team to deliver specifics outcomes. You will support the team’s agile practice by facilitating agile ceremonies and coaching team members on best practices. You will ensure visibility to strategic work by reporting needed information via global PMO tools and processes.

You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you’ll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference.

The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.
 

WHAT YOU WILL BE DOING
 

• Promote lean principles within an agile environment to optimize team performance and improve delivery efficiency

• Support and coach technology teams on agile methodologies and best practice

• Collect and analyze key delivery metrics to inform areas of improvement and track progress against delivery commitments  

• Facilitate agile ceremonies like daily stand-ups, sprint planning and retrospectives

• Organize and standardize delivery of work for one or more tech teams 

• Report status and ensure visibility across all work produced by technology team/teams

• Manage and deliver unique projects and coordinate activities within the project team

• Manage and deliver programs by coordinating activities, dependencies and delivery across multiple, related projects that span technology and operational teams and areas

• Proven experience within the fields of Project and Program Management, and agile frameworks

• Provides input on quarterly prioritization

• Build and maintain a cohesive relationship between Business, Product and Technology partners to promote priority alignment and a unified approach across the portfolio

• Accountable for delivering strategic initiatives that enable business transformation in the short to mid-term (1-3 years)

• Comfortable with complexity with a high level, contextual perspective and understanding for how multiple parts work together to fulfil a strategic objective that can transform business

• Analyse and provide regular status reports that are objective and reflect the true state of progress

• Ensure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support tools

• Collaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility 

• Coordinate activities to promote work flow and manage escalations either within the team or to sponsors and executives when needing steer

• Manage the complete lifecycle and facilitate the team to transition from phase to phase

• You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organization

• Champion, maintain and improve PMO best practices to ensure the company and new members of the team are aware of and understand the value in these processes and principles

• Travel to other Ticketma