Remote Fraud Representative

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

About the role:

The Fraud Investigator is responsible for conducting investigations into suspected fraud committed against the supported client(s) and it's customers. This includes, but is not limited to, proactive discovery of potential fraud through in-depth analysis of account activity, running reports, and responding to reported claims of fraud. This position is based out of New Braunfels but will also require you to work from home at times. 

 

Your Fraud Investigator day-to-day will involve:

• Reviewing and investigating reports of suspected fraudulent activity
• Using data analysis techniques, critical thinking, and pattern detection to uncover fraudulent activity
• Gathering information and documentation from customers and/or internal sources
• Remediating and correcting activity that is deemed fraudulent
• Documenting the rationale and determination for each report and referring to other departments where necessary
• Follow up with customers and/or internal contacts during the investigation.
• Ensure confidentiality of all information collected during investigation
• Assist with the implementation of new processes and procedures

Some things we consider critical for this role (Fraud Investigator Representative):

• Experience in financial crime investigations
• Proficiency with data analysis techniques
• Strong interpersonal skills and ability to develop productive working relationships
• Resourceful, persistent, and self-driven  with the ability to maintain high level production.
• Ability to thrive in fast paced entrepreneurial environment
• Exceptional communication skills, analytical skills, and strong attention to detail
• Experience in Microsoft and G-Suite tools, such as Excel
• Creative Problem Solving abilities 
• Mac OS experience 

 

Bonus Attributes:

• Ability to work under pressure
• Adaptability to change 
• Experience with Consumer Reporting Software, i.e. SageStream and LexisNexis

 

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
 TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.