Distinguished Engineer-Contact Center Automation

DISTINGUISHED ENGINEER-CONTACT CENTER AUTOMATION 

GEICO is one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace. Today, we employ more than 30,000 full-time associates. In 2023, GEICO reported a record pretax underwriting profit of $3.6 billion against $39 billion in revenue.  

GEICO is going through a massive digital transformation to re-platform the Insurance industry, removing friction across Customers, Partners, Marketplace, Segments, Channels, and Experiences as we grow our reach and market share. 

GEICO is seeking a highly experienced Engineer with a passion for building high-performance, low maintenance, zero-downtime modern platforms and applications.  You will help drive our Contact Center business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of innovation and continuous improvement.   

ABOUT THE ROLE 

Our Distinguished Engineer works with Staff and Senior Engineers to innovate and build new systems, improve and enhance existing systems and identify new opportunities to apply their knowledge to solve critical problems.  You will lead the strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities.  This individual is a key member of the engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.   

 As a Distinguished Engineer on the Contract Center Automation team, you will: 

• Scope, design, and build scalable, resilient distributed systems;  

• Build product definition and leverage your technical skills to drive towards the right solution;  

• Engage in cross-functional collaboration throughout the entire software lifecycle;  

• Work in a team environment utilizing AI and ML to streamline the operations of the contact center; 

• Lead in design sessions and code reviews with peers to elevate the quality of engineering across the organization; 

• Define, create, and support reusable application components/patterns from a business and technology perspective;  

• Utilize developer tooling and a variety of Azure tools and services across the software development life cycle (task management, source code, building, deployment, operations, real-time communication) to perform advanced-level Java application design, implementation, and maintenance activities under minimal direction; 

• Collaborate with product managers, team members, customers, and other engineering teams to solve complex problems; 

• Accountable for the quality, usability, and performance of the solutions;