Banquet Server at The Oncenter

POSITION:           Banquet Server

DEPARTMENT:   Food & Beverage

REPORTS TO:     Assistant Director of Food & Beverage

FLSA STATUS:    Part-time / Non-Exempt

VENUE(S):           The Oncenter

PAY RATE:           $19.38-$30.60/hour, depending on service

HOURS:                Schedule dependent on event needs; 0-29 hours a week

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

As a Banquet Server at The Oncenter, you will prepare for, serve, maintain, and clear various functions including, but not limited to, buffets, receptions, plated meals, and refreshment breaks while following directives to ensure all expectations of the function are met to the client and guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide total guest satisfaction through skilled and capable service in accordance with New York State laws and regulations as well as Company policies, practices, and procedures.

• Assist in setting up designated rooms.

• Demonstrate full knowledge of menus, key ingredients, and preparation methods.

• Greet all guests with enthusiasm and friendliness.

• Serve and clear assigned station(s) while acting as a team member to assist other servers.

• Answer guest questions about food, beverages, and facilities accurately and in a friendly manner.

• Complete side-work during non-busy hours.

• Maintain a safe, clean, organized, and stocked work area following sanitation standards.

• Maintain a professional appearance, and professional relationship with coworkers at all times.

• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED.

• 1-2 years of serving experience.

• ServeSafe & TIPS certification a plus.

SKILLS AND ABILITIES

• Ability to work and maintain standards in a high-volume, fast-paced environment.

• Professional appearance and attitude are essential.

• Ability to make professional, independent, and good judgment decisions within proper policy and procedures.

• Must be able to be on time for your shift and maintain reliable attendance.

• Must take direction well and work well individually and as a team.

• Exceptional hospitality and customer service skills, service standards, guest relations, and etiquette.

• Must be able to work a flexible schedule to meet service demand levels, including days, nights, weekends, and holidays.

PHYSICAL DEMANDS

• Must be able to walk/stand/sit for long periods of time.

• Must have the physical ability to maneuver around the venue, at times walking and/or standing for 8-10 hours or greater, climbing stairs, lifting and carrying 50 lbs+, and frequent bending, reaching, kneeling, squatting.

• Ability to exert well-paced mobility to move quickly to the different areas of the facility as demands require.

• Ability to work in a noisy, fast-paced environment.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also