Patient Billing/Services Representative II (Christian Hospital Northwest) - Medical Oncology

Scheduled Hours

40

Position Summary

Perform all job responsibilities of a scheduler and medical office receptionist in the Siteman Cancer Center. Ensure accuracy of data entered into the scheduling system including scheduling transactions, and demographic and insurance/referral information. Serves as a liaison between stakeholders (patients, staff, family, healthcare professionals, and general public) and advocates for the needs of the patients and treatment center. Expert level training required.

Job Description

Primary Duties and Responsibilities

• Greets patients/families/visitors to the Siteman Cancer Center. Answers questions and provides directions as needed.
• Verifies patient’s identification, checks patients in EMR system, validates demographic and insurance information and verifies completion of pre-treatment testing/procedures/appointments. Applies identification band/ labels as indicated. Obtains signed consents, financial responsibility forms, patient history and questionnaires, and assists patient in completing forms as required.
• Collects co-payments and accurately balances cash drawer at end of shift.
• Schedules, reschedules, cancels, and confirms appointments with office visits, treatments, diagnostics and procedures in accordance with clinical team guidelines, treatment center guidelines, and referral/authorization/ registration processes.
• Monitors EPIC work queues, appointment desk, DAR, in-basket and/or scheduler’s phone line. Completes scheduling requests, forwards messages as appropriate and takes and all steps to facilitate the patient’s plan of care and patient satisfaction.
• Provides patients with schedule itinerary, after visit summary and education instructions for testing/procedures.

Preferred Qualifications

• Demonstrated interpersonal skills.
• Working knowledge of insurance and financial options.
• Two or more years Medical Assistant experience.
• Knowledge of medical terminology.
• Extensive telephone experience with exceptional phone etiquette.
• Six months experience with data entry/computer scheduling system or electronic medical record.

Required Qualifications

• High school diploma or equivalent high school certification with three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience or an equivalent combination of relevant education and experience.
• Basic Life Support certification. (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements.). BLS certification must be obtained within one month of hire date.

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsuran