Senior O2C Operations Analyst

<p><strong>Senior O2C Operations Analyst</strong></p> <p><strong>Scandit WARSAW</strong></p> <p><strong>Imagine the what. Build the how.<br></strong>Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level.</p> <p><strong>Your opportunity</strong></p> <p>Scandit is looking for a <strong>Senior O2C Operations Analyst</strong> to join the Order to Cash team. This is a hands-on operational role requiring demonstrated experience in order management within a SaaS environment, with direct ownership of end-to-end O2C processes, financial systems, and cross-functional coordination across Sales, Finance, and Operations.</p> <p>The role is open to candidates with a minimum of <strong>3+ years of relevant experience</strong> in order management or a closely related O2C function, ideally within a SaaS or subscription-based business. Candidates with strong Salesforce proficiency and practical knowledge of AI tools,  including Claude or equivalent, to support order entry, data quality, and workflow efficiency are strongly preferred.</p> <p><strong>What You Will Do</strong></p> <p><strong>Order Management and Financial System Operations</strong></p> <ul> <li>Own end-to-end order entry and validation across Salesforce and NetSuite, ensuring accuracy, completeness, and compliance with booking policies</li> <li>Manage complex order types including amendments, co-terms, upgrades, and multi-element arrangements</li> <li>Lead collection cycle management and resolution of overdues </li> <li>Maintain and enforce data integrity standards across CRM and ERP systems; identify and remediate data quality issues proactively</li> <li>Oversee licence key management and ensure timely and accurate provisioning aligned to contract terms</li> <li>Serve as a senior point of contact for order-related queries from Sales, Deal Desk, and Finance</li> </ul> <p><strong>Automation, Process Improvement, and AI Tooling</strong></p> <ul> <li>Apply AI tools — including Claude and similar platforms — to accelerate order entry, data validation, draft communications, and process documentation</li> <li>Lead or co-lead automation initiatives within the O2C function; evaluate, test, and implement tooling to reduce manual effort</li> <li>Identify process inefficiencies and drive continuous improvement ac