Manager, Information Technology Security, Architecture & Engineering

DIVISION: Administration

DEPARTMENT: Management Information Systems (MIS)

UNION/GRADE: Non-Union/Grade 14

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BASIC PURPOSE:

Plans, directs, and oversees the operations and budget of the Information Technology (IT) Security, Architecture & Engineering section. Plans and maintains work systems, procedures, and policies that enable and encourage the optimum performance of assigned staff and other IT resources. Oversees the development, implementation, deployment and operation of information systems and technology solutions to meet business and operational needs across the organization.

SUPERVISION RECEIVED:

Works under the general supervision of the Director of MIS.

SUPERVISION EXERCISED:

Manages IT professional, technical and administrative employees assigned to the IT Security, Architecture & Engineering section.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides oversight and direction to the employees in the operating section in accordance with the organization's policies and procedures. Identifies needed improvements to work practices and works with the Director, MIS, and Labor Relations staff to bring about changes.
• Manages the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Develops and implements an enterprise technical reference model. Responsible for the establishment of technical standards associated with information technology domains required to implement the Authority's systems.
• Responsible for information technology architecture and engineering activities. Ensures that technical blue prints for specific IT solutions are provided.
• Responsible for the development and maintenance of data architecture models, policies and standards that govern which data are collected, and how it is stored, arranged, integrated, and put to use in data systems and in organizations.
• Responsible for the development and maintenance of the policies, standards and procedures associated with the Information Security Program.
• Responsible for the scope, schedule and budget for information technology projects within the unit.
• Develops and manages project plan schedules, assigned resources, and associated costs.
• Responsible for the development and maintenance of the IT Asset and Configuration Management Program including policies, standards and procedures to ensure that assets are identified, controlled, and managed.
• Oversees capacity management. Responsible to ensure that cost-justifiable system capacity is available to meet current and future business needs.
• Oversees technical problem management. Responsible for developing and managing the lifecycle of all problems from identification to removal.
• Estimates the financial impact of technical architecture alternatives as required. Manages expenses to section budget.
• Responsible for the development and management of the IT change management process to ensure that all changes are prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner.
• Manages the Department in a manner that is consistent with MWRA's goals of Diversity, Equity, and Inclusion.
• Provides final recommendation on staffing levels. Works with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Mentors and develops staff, including overseeing new employee on-boarding and providing career development planning and opportunities. Encourages employees to take responsibility for their jobs and goals. Delegates responsibility as appropriate and expects accountability and regular feedback.
• Fosters a spirit of teamwork that allows for disagreement over ideas, conflict and conflict resolution, as well as the appreciation of diversity. Communicates organizational information through department meetings, one-on-one meetings, and appropriate email, and regular interpersonal communication.
• Leads employees using a

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  Company

  Massachusetts Water Resources Authority

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