Manager, Monitoring & Observability

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Manager, Monitoring & Observability

The CoverMyMeds team is looking for a Manager of Monitoring & Observability.  The purpose of this role is to 1) own and foster strategic growth across the business to improve transparency, 2) centralize operations in tooling & practice where possible, and 3) build a common narrative in our modernization path within the confines of product operations & trending.

The proper candidate for this role will be working closely with the solutions engineering, application development, and infrastructure delivery teams to ensure departmental relationships & adoption of the tooling and processes evolves across the business unit.  The ideal candidate is a self-motivated individual with cross functional knowledge in infrastructure monitoring, software development (agile development practices), distributed systems, and operations (DevOps &ITSM practices).

What you will be responsible for:

• Lead Observability team in the design, implementation, and evolution of highly available log & metrics aggregation, alert management, infra and service health/dependency visualization/reporting, and many other distributed services that must scale.
• Contribute in the leading of product teams on monitoring capabilities, and participate in roadmap planning sessions.
• Ensure the observability platform is optimized and operating to support (and oversight) of defined SLI, SLO, and SLAs on the portfolio of application services.
• Must possess top notch communication skills including the ability to influence.
• Understand the eco-system of an observability platform solution and awareness of both delivery & operational use cases to improve overall business operations.
• Evaluate & understand the different nuances of implementing/upgrading/maintaining the observability stack in scenarios including infra as code.
• Be able to describe real-life experience orchestration using metric based analysis to maintain client & operational excellence.
• Perform instrumentation on applications to enable 24x7 monitoring and alerting that helps support and Dev teams with actionable data points for fast root cause identification.
• Work closely with product owners & application development leaders to establish KPI and other performance guarantee stats or real-time evaluation.  (e.g. Product Launch dashboards)

• Guide App & QA teams to derive Performance Test Cases and perform Root Cause Analysis during Performance tests
• Oversight/Collaboration of delivery and operations teams to ensure proper usage & tuning to build a “preventative” focus vs. “reactive”.
• Supporting and driving the leadership of CMDB & incident mgmt. tool integrations and process development

Minimum Qualifications:
Bachelor’s degree or equivalent experience in Information Technology or a related field. Typically requires 10+ years of relevant experience, including 6+ years in observability/APM and 2+ years in a leadership role

These skills will help you succeed in this role:

• Proficiency in Dynatrace, Datadog, LogicMonitor, or similar observability solutions for use in high-volume, revenue-generating applications.
• Proficiency in log and metric aggregation tools such as Grail, Splunk, Elasticsearch, etc. is required
• Proven understanding of web technologies and distributed application architecture is required
• Proven understanding of full life cycle software development methodologies is required
• Proven ability to troubleshoot complex application logic flow is required
• Excellent analytical, decision-making, and problem-solving skills

Education/Skills

• Bachelors degree in Information services or technology or equivalent experience
• 6+ years in an APM/Observability experience
• 6+ years monitoring on-premise/cloud platforms, infrastructure & applications
• 2 years of supervisory experience
• Experience in AI is a plus.

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