Sr. Technology Product Specialist

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. We are currently seeking a Sr. Technology Product Specialist to join our team.

Your Role at Batesville:

As the Sr. Technology Product Specialist, you will be responsible for providing support to multiple regional markets of field sales representatives on the company’s technology products by offering expertise on product features, delivering training on effective sales strategies, and acting as a consultative partner to customers. This role requires the establishment of strong customer relationships, collaboration with internal teams, and staying informed about industry trends. Key responsibilities include delivering product presentations, assisting with customer onboarding, tracking key performance metrics, and identifying growth opportunities within the assigned distribution region.

How You’ll be Rewarded: 

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• Competitive pay
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

What You’ll Do:

• Serve as the primary product resource for field sales representatives within the assigned distribution region, providing support and expertise on product features and capabilities.
• Act as a peer mentor for other Technology Product Specialist.
• Manage time effectively and maintain close relationships with customers and sales representative across large geographic areas and a broad range of customer segments.
• Educate sales representatives on the value propositions, competitive advantages, and key differentiators of the company’s technology products.
• Provide coaching and training to sales teams on effective talking points, lead generation techniques, and technology-based solutions.
• Act as a consultative partner for customers, evaluating their technology needs and recommending tailored solutions using the company’s products.
• Build and maintain strong relationships with new and existing customers, ensuring satisfaction and alignment with their business goals.
• Collaborate with the marketing team to evaluate customer segments as well as regional cultural and socioeconomic metrics to drive differentiation in messaging, feature focus, and overall campaign voice to optimize marketing effectiveness.
• Leverage Customer KPIs to assess and prioritize customer opportunities
• Stay informed about product updates, industry trends, and competitive developments to maintain expertise and provide accurate guidance to sales teams and customers.
• Assist in onboarding and training new customers to ensure smooth adoption and effective use of the company’s technology products.
• Work closely with internal teams, including implementation, support, and product development, to ensure seamless customer onboarding and that customer needs are addressed promptly and effectively for successful long-term outcomes and retention.
• Regularly review and analyze customer feedback to identify opportunities for product enhancement and improved customer satisfaction.
• Prepare and deliver compelling product presentations and demonstrations for sales representatives and customers, potentially in large group settings.
• Support sales efforts by identifying upsell and cross-sell opportunities and assisting in the development of tailored proposals.
• Track and report on key metrics, such as customer adoption, satisfaction, and sales rep engagement, to inform strategy and improve performance.
• Conduct regional market analysis to identify growth opportunities and adjust strategies to meet the unique needs of the assigned market.
• Other duties may be assigned.

What You’ll Bring:

• Bachelor’s degree (B.S./B.A.) or equivalent from a college or university i