Join us for an exciting career with the leading provider of supplemental benefits!

Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

The FWA Investigator for Dental Services will utilize claims data reports and dashboards, applicable provider guidelines, and other pertinent sources of information to identify aberrant provider billing practices and patterns. The investigator is responsible for conducting investigations which will include medical record reviews, as well as obtaining any other documentation relevant to an investigation, documenting findings, and reporting to appropriate health plan.

Functional Competencies

• Investigate dental cases of fraud, waste, and abuse timely and accurately of dental network providers
• Develop and deploy effective and efficient investigative strategies for each dental investigation
• Maintain accurate, current and thorough case information in the FWA tracking system
• Collect and secure documentation in relation to dental investigations and prepare summaries of findings
• Present investigative findings to both internal and external parties and produce investigative materials that support
• Identify and refer instances of dental fraud as appropriate to the Health Plan
• Accurately track overpayment recoveries, document and work with collection agency to collect when necessary
• Collect, collate, analyze, and interpret data relating to fraud, waste, and abuse referrals
• Ensure compliance of applicable federal/state regulations and/or contractual obligations
• Report suspected fraud, waste, and abuse to appropriate federal or state government regulators; accurately fill out required reporting templates
• Comply with goals, policies, procedures, and strategic plans as delegated by leadership
• Collaborate with state/federal partners, at the discretion of leadership, to include attendance at workgroups or regulatory meetings

Core Competencies

• Understand dental CPT and procedural coding for dental claim submissions
• Be able to work independently through provider investigations and deploy effective and efficient investigative strategies for each dental investigation
• Be able to collect and secure adequate documentation in relation to dental investigations and prepare summaries of findings
• Understand what constitutes suspected provider fraud, be able to respond appropriately with notifications of key stakeholders within required timeframes
• Ability to coordinate and track overpayment recoveries, document and work with collection agency to collect when necessary
• Data mining skills – collecting, collating, analyzing and interpreting claims data to identify aberrant provider practices
• Understand and apply appropriate applicable federal/Florida state regulations and/or contractual obligations in relation to fraud, waste, and abuse.

Behavioral Competencies

• Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. 
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive:  managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
• Integrity & responsibility:  acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Minimum Qualifications:

• Bachelor's Degree/Dental Hygienist OR 5+ years of experience in healthcare fraud, waste, and abuse dental investigations
• Knowledge of fraud, waste, and abuse regulations
• Intermediate level of proficiency in Microsoft Excel and Word
• 1+ years of experience in health care insurance industry
• 1+ years of experience in dental benefits, dental procedures/CDT coding
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwir