Sr Rep - Business Process

General information

Career area Administration Work Location(s) 2911 Lake Vista Drive, TX Remote? No Ref # 21491 Posted Date 01-16-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

As a part of the SmartAuction Admin team this role reviews SmartAuction application packages for accuracy for a timely onboarding experience of SmartAuction products.

The Work Itself

• Complete underwriting and applicable due diligence on dealerships applying for SmartAuction while utilizing internal and external resources.
• Complete Customer identification program (CIP)
• Salesforce updates - opportunities are promptly entered in system
• Seek opportunities to drive additional efficiencies and effectiveness into the SmartAuction lending process
• Provide superior customer service
• Complete the Know Your Customer process and due diligence 
• Respond to incoming email requests received in group mailbox in a timely manner
• Complete NOI & Adverse action letters

The Skills You Bring

• HS diploma or equivalent required
• 2+ years' experience in financial services or similar industry
• Associate degree or bachelor’s degree in business or related may be used as a proxy for the experience
• Performs clerical, administrative and technically based activities and/or supporting tasks
• Typically requires intermediate knowledge of Microsoft Office programs

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: