Senior Program Manager

Company Description

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.

Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.

Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.

Job Description

Job Title: Sr. Program Manager, Platform Upgrades

Locations: EST or CST preference

Years of Experience: 8+ years

Reports to: Director, Platform Upgrades

A quick snapshot…

The Sr. Program Manager plays a dual role of being customer-facing while working closely with cross-functional teams, including Product Delivery, Engineering, Product Marketing, Professional Services, Customer Success, Technical Support and more, in order to design and manage multiple projects and their teams, build new reusable templates and artifacts, troubleshoot and triage risks and issues and ensure the successful upgrade to Conga’s new platform in a timely manner. We are a group of people who are driven to solve interesting and challenging problems at scale, in certain time frames to ensure the continued success of Conga.  

Why it’s a big deal…  

This is a mission critical role for Conga dedicated to ensuring the success of our early adopter customers, who are choosing to upgrade to Conga’s Platform, which will eventually lead to a proven program for all of Conga’s customers to move through. You’ll have high visibility and provide support to a lot of stakeholders, including Conga’s Leadership.

The next generation Revenue Lifecycle Platform provides our customers with the control to offer increased organizational productivity, accuracy, consistency, and operational efficiencies that remains critical to business success.  This role is critical for us to help see the success of the Early Adopter Program, to successfully bring in the next generation of Customers onto our Conga Revenue Cloud Platform.

Are you the person we’re looking for?  

Project Management Skills. Responsible for overseeing the successful completion of multiple projects at the same time, through the management of the Project Managers on each project. This position plays a crucial role in ensuring that projects are delivered on time, within budget, and according to the specified scope and quality requirements, while also ensuring that Conga is able to build out a reproducible and scalable upgrade rollout plan from the Early Adopter Program. You have 8+ years of experience in project management, with a focus on Agile/Scrum methodology. You’re heavily skilled in Jira, Confluence, and MS Office suite through managing projects.

Strong attention to detail. You are aware that the criticality of this role requires significant attention to detail for the projects being managed, in order to speak to program-wide updates and find optimization opportunities that will continue to better the upgrade program.

Champion the Customer. You understand that customers are one of business’ most important assets and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too, especially as Early Adopters for the Conga platform.  

Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allows you to accurately collect the right information so you can resolve issues in the most expedient way. You will be the primary point of contact for early ado