Customer operations agent

FRENCH CUSTOMER SERVICE AGENT

Our customer service team is fundamental to the success of our business. Via email, chat, and voice, we aim to provide swift and qualitative solutions to our customers, by supporting our 15+ brands (Jack and Jones, Vero Moda, Only, Selected etc.) We support customers across Europe, in 11 different languages. We take pride in our work and always strive to take our customer service to the next level by ensuring continuously providing better customer experiences across all our brands.

As a Customer Operations Agent, you will be part of a thriving and international team. You will assist and help our E-commerce customers to ensure that they always receive the best support possible.

If you're motivated by our vision and excited to roll up your sleeves, try new things and have a passion for customer service, we would love to have you on the team.

(Note: we would need you to be already registered in Amsterdam for this job)

Overview of Responsibilities:

Help our customers by answering their inquiries via email and live communication channels (e.g WhatsApp, chat, through partners etc) Attend meetings and trainings to ensure knowledge is up to date Translate text for customer contacts on an ad-hoc basis Be a team player and assist colleagues when needed

 

Skills/Experience:

• Fluent in English (required Customer Operations language) and French
• A customer-orientated mindset that always seeks opportunities to assist customers
• A ‘let's do this’ mentality: Proactiveness, enthusiasm, flexibility and openness to changes.
• Previous experience in customer support, experience with email and live channels
• Experience working towards targets and KPIs
• Passion and motivation for learning, improving and experimenting

Your profile:

At BESTSELLER we believe in our people, and it is crucial that you thrive in our dynamic and international environment. As we put emphasis on great teamwork, the right candidate will be loyal, helpful and enjoy being part of a strong and fun team. . You have an optimistic mindset and manage to keep up the good spirit in a busy and sometimes unpredictable work environment and you are available full-time. This position will be based in the Customer Operations team in our Amsterdam office in the Netherlands. We require you to be in the office a min of 2 days per week.

Why work for us?

• We are a family-oriented company that takes care of their employees offering different benefits such as:
• Competitive salaries
• 50% discount on all BESTSELLER brands
• Gym memberships discounts
• Flexible working times and a hybrid model
• Catered lunch in the office
• A workplace run on trust with a positive, inspiring working atmosphere
• A culture of trust, autonomy, and continuous feedback that contributes to a positive impact
• Extensive onboarding
• Plenty of opportunities for professional and personal development

 

INTERESTED?

We look forward to hearing from you! Please apply directly using the apply button below or via our website. In case you have any further questions about the role, you are welcome to contact Neslihan Sari Neslihan.Sari@bestseller.com MORE ABOUT US! Website - https://about.bestseller.com/jobs/design-your-future/e-commerce Instagram - @bestseller_ecommerce