Analytics Sr. Associate, Tooling

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary – Analytics Sr. Associate, Tooling Focus 
Join the Product Operations team that drives standardization, accelerates delivery, and improves outcomes for more than 260 scrum teams and over 10,000 customers, advancing athenahealth’s vision of a thriving healthcare ecosystem. Product Operations is modernizing the way R&D works by weaving together best-in-class tooling, reliable data pipelines, agile best practices, and generative-AI. As a Senior Associate, you will immerse yourself in day-to-day pain points, liaise with internal technology partners to shape, test, and roll out enhancements, and own business requirements end-to-end. Your focus is to validate every change and ensure each release delivers measurable gains in productivity, data quality, and agile maturity for stakeholders. This office-first hybrid role includes < 10 percent travel. 

Essential Functions (Duties and Responsibilities):  

40% - Product Management Productivity Requirements Gathering 

• Partner directly with Product Operations leadership & R&D stakeholders to surface tooling pain points, reporting gaps, and automation opportunities. 

• Facilitate stand-ups, backlog refinements, retrospectives, and other agile ceremonies, reinforcing best practices and highlighting data-driven improvements. 

• Convert stakeholder feedback into clear user stories, acceptance criteria, and test plans for delivery by internal technology partners; maintain a prioritized, living backlog. 

• Coordinate demonstrations, user-acceptance testing, and post-release reviews to ensure enhancements meet agreed-upon business outcomes. 

• Communicate upcoming tooling and AI capabilities in clear, business-focused language, ensuring Product Division employees understand value and change management. 

40% - Scale Product Operations Analytics Based Projects   

• Work in partnership with Product Operations Analytics leadership to refine, scale and automate analytics pipelines powered by OpenAI, Azure OpenAI, Claude, or Gemini; auto-generate analyses, stakeholder summaries, and enriched metadata with zero manual touch  

• Track accuracy, response time, and cost per insight; roll out incremental, data-driven improvements that keep raising quality while controlling spend  

• Deliver proactive insights throughout the product development lifecycle to product management stakeholders. 

20% - Process Improvement and Knowledge Sharing 

• Stay on top of emerging athenahealth Enterprise Technology capabilities, experimenting early and socializing wins across the team.  

• Build quick-start guides, lunch-and-learn decks, and short video demos to drive end user adoption and business outcomes for all new tools.  

• Draft detailed proposals that show how AI automations or data-model tweaks will save time and improve accuracy; present findings to leadership for buy-in. 

Core competencies 

Leveraging athenahealth’s success profile, you will demonstrate: 

Pragmatic Problem Solving 

Focuses effort on the highest-impact work; balances speed and rigor when diagnosing tooling, data, or process issues; involves the right partners and tests solutions against real-world scenarios. 

Project & Stakeholder Management 

Plans and drives 3–4-month initiatives from discovery through rollout; aligns Product Operations and technology teams on scope and priorities; delivers cle