Client Manager

Company Description

Location: US-Remote (Client travel to Woonsocket, RI)

REFID666845

Job Description

About this Job 

Be curious. Be collaborative. Be forward-thinking.  Join the NIQ Retail team and collaborate with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients. 

In this role, you will work with a leading US retailer and use NielsenIQ solutions to drive client satisfaction by providing market intelligence and business insights to help them understand their consumers and to optimize their business across categories. You will develop cost-effective plans to uncover relevant customer truths, and partner with internal teams to solve challenges and address business needs.

When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.  

Responsibilities

• Daily point of contact collaborating with client stakeholders to understand business priorities and opportunities, establishing yourself as a trusted advisor and strategic partner. Develop a strong understanding of client’s business, industry trends and competitive landscape
• Proactively introduce creative thinking and NielsenIQ solutions and analytics to develop insights into a compelling narrative that steers decision makers towards what retail customers want/need
• Independently complete thorough analyses using proprietary tools and multiple data sources to develop insights that drive value-added decision making and differentiated client outcomes. Track the end-to-end process across multiple internal teams to ensure deliverables to the client are on time and high quality
• Develop and execute primary research (both qualitative and quantitative) in collaboration with stakeholders and internal NielsenIQ teams. Usage of a range of methodologies and analysis techniques (focus groups, shop-alongs, ethnographies, MaxDiff, Turf, Monadic testing, etc.) 

Qualifications

A Little About You 

Do you have the necessary skill set to be successful in this role? 

Are you passionate, with proven ability to synthesize multiple data sources into cohesive analyses that drive outcomes and value for our clients? Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey? Are you able to work collaboratively within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution? 

General Qualifications      

• Capable to maintain positive client relationships in complex situations & resolve client issues; able to work collaboratively with internal & external teams
• Able to synthesize data & simplify findings to solve client business issues; experience using large data sets to finding insights and make recommendations; Strong logic, deductive reasoning, problem-solving, and critical thinking skills; skilled & polished communicator, including client presentations
• Intermediate project management skills and ability to manage multiple priorities with a strong sense of urgency and accountability to drive client outcomes 
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or GSuite (Docs, Sheets, Slides) and BI Tools (Power BI, Tableau), experience in SQL is a plus 

Role Qualifications

• Bachelor's Degree Required 
• 5+ years of experience with demonstrated experience in syndicated data analysis in the FMCG, CPG and/or Retail industries. Experience working with market trends/consumer behavior/panel insights
• Demonstrated ability to plan, analyze, and provide successful qualitative and quantitative customer research across a variety of methodologies that meets client’s goals
• Strong analytical aptitude and ability to articulate your point of view or recommendations in a clear and concise way both verbally and in writing; experience in client service environment and ability to develop, maintain and grow client relationships 

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.<