Exams Specialist I, Consolidated Services

POSITION TITLE:                Exams Specialist I, Consolidated Services

STATUS:                              Full time / Exempt

LOCATION:                         Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote)

ABOUT NCSBN

The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on matters of common interest and concern affecting public health, safety and welfare, including the development of nursing licensure examinations. Our mission empowers and supports nursing regulators in their mandate to protect the public. 

JOB SUMMARY

We are seeking a talented administrative professional to join our Consolidated Services team. The ideal candidate will bring value to the team by providing administrative support on daily examination operational tasks for Nursing/Regulatory Bodies (NRBs) and the Examinations Department. 

Reporting to the Exams Manager, Consolidated Services, the Exams Specialist I will act as a primary liaison between exams operations and NRBs, while providing prompt and accurate resolutions to operational exam inquiries.

This role is an exciting opportunity for an individual aspiring to enhance their administrative and professional skill sets, who is looking to join an organization committed to advancing nursing regulation and policy worldwide!

RESPONSIBILITIES

• Provides administrative support to test development, psychometric as it related to the exam daily operations. Reviews daily the exam cases, holds and escalations to support the operational needs of the exam. Monitors and reviews weekly exams security web threat incidents. Escalates issues promptly to manager for resolution.    
• Assists with Board of Nursing/Regulatory Body communication such as accommodations, escalations to NRBs, member board reviews, ID verifications and scheduling issues. 
• Reviews and resolves candidate issues escalated by the NCSBN CX Department and coordinates resolution with test vendor. 
• Maintains the quarterly program codes for the educational programs. 
• Supports the application review process for Panel Recruitment. 
• Evaluates, maintains, and updates standard operating procedures and other support documentation using writing, proofing, and editing skills. 
• Acquires and maintains competent knowledge of relevant products, current support policies, and methods of support delivery to achieve established performance metrics based on standard operating procedures. Make recommendations for continuous process enhancement. 

QUALIFICATIONS

• Associates degree required.
• Customer Relations Management (CRM) experience. 
• Strong verbal, written, organizational, critical thinking and analytical skills required. 
• Professional interpersonal skills. 
• Attention to detail, adaptability, and flexibility in a fast-paced environment. 
• Minimum of two years of related experience. 

COMPENSATION AND BENEFITS

The anticipated starting salary for this position is $43,000 - $48,000 annually. Actual compensation will be dependent on a candidate’s relevant experience, skills, training, certifications/licenses, qualifications and geographical location. 

NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs. Review benefit details here: https://www.ncsbn.org/about/governance-and-staff/careers/ncsbn-benefits.page

TO BE CONSIDERED

Interested candidates are encouraged to submit their resume as soon as possible. 

The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer.  Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, mil