Senior Field Service Technician

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

The Senior Field Service Technician is responsible for customer site services such as equipment/system installation, field service start-ups, commissioning, troubleshooting, client equipment reviews, general maintenance/repair for water treatment equipment, and training/support for Service Technicians/clients. This position works directly with the Manager of Field Services to execute the company’s need to provide reliable client
service, maintenance repair, and testing of all equipment to meet the overall goals and objectives of the organization.

Duties and Responsibilities 

• Provides for general onsite and offsite equipment installation, service, start-up, commissioning, testing, and training for various types of water treatment equipment across industries.
• Is responsible for field service goals and timely equipment start-ups and cost control for onsite time and materials needed to complete a field project.
•  Provides equipment and operational support to the Project Manager to help with testing of equipment for final delivery.
•  Is responsible for operating and maintaining all necessary tools and hardware for outside field service calls. Must also be responsible for using company tools, equipment, etc.
•  Requiring a valid standard driver’s license.
• Supports a safe workplace by adhering to the company’s safety program. Will obey all OSHA regulations as well as applicable State requirements for site operations.
•  Will participate in training for Field Service Technicians to accomplish equipment startups across the breadth of Veolia Water equipment systems.
• The Senior Field Service Technician will be responsible for budgeting and reporting their
  travel expenses, equipment repair expenses, and time spent on client equipment and
  site services to stay within project budgets.
• Will be required to travel to customer job sites for sales calls, quoting support, startup troubleshooting, service reviews, equipment audits, or repair of equipment.

Qualifications

• A two-year associate degree in a technical field or equivalent work experience is preferred. Mechanical and electrical aptitude
• Minimum of 5 years relevant experience in equipment service & startup, repair & maintenance, plumbing, and/or control systems. Electrical and PLC programming experience are helpful.
• Interpersonal skills to interact with other employees, managers, and customers in or out of the production facility. The ability to lead and direct Equipment Technicians on good engineering practices for equipment operation, monitoring, troubleshooting, and repair.
• This position may occasionally require supervisory roles over Field Service Technicians. Applicants should have a minimum of one year of supervisory or management experience in a technical capacity.
• Proven communication skills and an ability to work with all types of personalities to accomplish tasks on and off-site. Experience in working in a team environment where teamwork and collaboration are essential to complete the work assignments and attain the goals of the organization.

Knowledge and Skill 

• Senior Field Service Technicians must be experienced and efficient in using laptop computers, cell phones, and associated software and apps. The ability to read equipment drawings, process flow diagrams (PFD’s), process & instrumentation diagrams (P&ID’s), electrical schematics, specifications, and manuals are required.
• The ability to read, interpret, troubleshoot, and modify PLC ladder logic is also helpful. This position requires a proven history in analyzing and troubleshooting water treatment equipment and controls including filters, pumps, valves, chemical injection, instrumentation, and general automation.
• A basic understanding and command of process design and water treatment for troubleshooting. Ability to work with all kinds of hand tools, power tools, machinery, testing instruments, handheld instruments & devices, water quality analyzers, and test kits.

Physical Demands

• Production fac